Business Details
About
Auto Repair ShopBrake ShopCar Inspection Station
Look no further for expert auto repair in St. Louis, Missouri. Travers Premier Auto & Tire Service has got you covered with top-notch auto repairs performed by ASE-certified technicians. Schedule an appointment and you’ll find out why customers keep coming back to Premier Auto Repair with locations in Florissant, and O’Fallon, Missouri. We also provide service to drivers in Chesterfield, and St. Peters, MO.
Location
Travers Premier Auto Service
1680 N New Florissant Rd, Florissant, MO
63033, United States
Hours
Reviews
4.0
256 reviews
5 stars
170
4 stars
20
3 stars
9
2 stars
5
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are mixed reviews regarding customer service, with some praising staff like Nikki and Richard for their helpfulness, while others report rude and unresponsive behavior from management.
Repair Quality
Many customers express dissatisfaction with the quality of repairs, citing repeated issues with vehicles and inadequate fixes, leading to safety concerns.
Communication Issues
Numerous reviews highlight poor communication, with customers often left without updates on their vehicle status and experiencing long wait times for repairs.
Sales Experience
While some customers had positive experiences with the sales team, others reported issues with vehicle quality and warranty fulfillment after purchase.
Overall Satisfaction
Overall, customer satisfaction is highly variable, with some praising the service while others strongly advise against using the dealership due to negative experiences.
- 2G2k GodDec 27, 20251.0Horrible Customer Service and They will play in your face.
- RSralph saintlouisDec 3, 20255.0Nikki was courteous, kind and very responsive to all my questions regarding my vehicle. I would also like to mention the technicians working on my car were top notch. I bought a used vehicle, but after that worked on it, it drives like new. Great job!!!
- TJTariq JamalNov 10, 20255.0Nikki Leigh was very helpful in getting the car inspection. I would recommend this place for auto repair.
- TMTamia ManuelNov 8, 20255.0I had a good experience with them! Went in for a diagnostic and they always go above and beyond for me
- DWDee WilliamsNov 6, 20251.0I have had nothing but trouble since purchasing a car from Travers! My Range Rover has been in the shop more than 5 times in the last year and has cost me hundreds of dollars! They have my car in their shop right now !! When I ask them what’s wrong with it? They say they have not looked into yet!! This is day number 8!!! No phone call!!! Nothing from them!! When you call they don’t answer the phone!! The manager tries to be nice but the whole time you are being screwed over! I asked them well what do I do about getting to work!! The short black guy says!! That’s not my problem!!! But you made me buy a warranty that has rental insurance on it!! But you will not call it in but you have had my car for a week now! They are horrible!! I’m done!!! I will never purchase from them!! I will tell anyone I know not to purchase from them!! And yes they still have my car!!! No explanation of what’s wrong with it or when it will be fixed!!! Horrible customer service and service!!! I have spent so much money dealing with them and this car it’s a shame!! I tried calling the dealership and they said they couldn’t help me either!! So I’m just out of a car that I’m still making payments on and out of luck!! I went up there 3 times and they still haven’t told me anything!!
Frequently Asked Questions About Travers Premier Auto Service
What types of automotive services does Travers Premier Auto Service offer?
Travers Premier Auto Service offers a wide range of auto repairs including brake service, wheel alignment, car inspections, tune-ups, tire services, and transmission repairs, performed by ASE-certified technicians.
Where is Travers Premier Auto Service located?
The auto repair shop is located at 1680 N New Florissant Rd, Florissant, MO 63033, USA.
What are the operating hours for Travers Premier Auto Service?
The service center is open Monday to Friday from 7:00 AM to 6:00 PM and on Saturday from 8:00 AM to 3:00 PM. It is closed on Sundays.
How can I make an appointment at Travers Premier Auto Service?
You can schedule an appointment online via their reservation URL at https://stlpremier.com/schedule/ or call them at +1 314-470-9630.
Is Travers Premier Auto Service affiliated with any other nearby auto repair locations?
Yes, Travers Mobile Truck and RV Repair is a nearby automotive repair service that complements Travers Premier Auto Service's offerings.
What should I do if I need to rent a truck nearby while my car is being serviced?
You can visit U-Haul Moving & Storage of Florissant located nearby for truck rentals when your vehicle is at Travers Premier Auto Service.
Are there dining options near Travers Premier Auto Service where I can wait during my car repair?
Yes, nearby options include Freddy's Frozen Custard & Steakburgers and Steak 'n Shake for quick meals, and Shay's Body Oil Fragrance which also offers sandwiches.
How long has Travers Premier Auto Service been established in the Florissant area?
Travers Premier Auto Service has been established since 1995, serving the St. Louis and surrounding Missouri communities.
What certifications do the technicians at Travers Premier Auto Service hold?
The auto repairs at Travers Premier Auto Service are performed by ASE-certified technicians, ensuring high-quality service.
Can I get a car inspection done at Travers Premier Auto Service?
Yes, Travers Premier Auto Service is a certified Car Inspection Station and offers vehicle inspections as part of its services.