DO NOT TRUST THEM WITH YOUR VEHICLE!!
11/7/2025 I only chose Dobbs after my first bad
experience because they guaranteed it same day,
which went from 5:30PM, to 10AM next day, to 1PM, instead. I was misled numerous times, which became excuses & blame games by Michael, their Service manager, & Bobbi, their GM, instead of any sort of ownership. Shawn & Ian were both commendable for their efforts to make things right after their shady
team screwed up everything they touched in my
vehicle. The courtesy work done, for their mistakes (which they lied about, by the way- blaming the
warehouse, but they actually ordered the wrong parts and set false deadlines) was a complete nightmare, causing more issues.. They threw away my old tires that were apparently good (after saying I should &
could keep them as spares), left my headlights on
overnight after replacement (with a bulb I had), left my bumper (right side) out of place, and the
undercarriage hanging. The tires weren’t even tested, because they were uneven.. It gets worse. Less than 24 hours later, the tire on the left front went FLAT. I was busy with work, so I had to buy a tire inflator to keep going while they ignored my attempt to
communicate and fix the issue for TWO WEEKS!! I
finally get ahold of Michael, turns out he’s the one
who runs the email and he’s acts defensive and
condescending, gaslighting me about how grateful I should be.. I tell him to get his DM in touch with me and hear nothing for another 2 weeks after I have to have their sister location in Brentwood fix my tires up.
I asked for a call once again, then Mark calls.
Apparently, he dropped the ball on calling me…
Coincidentally, my battery died and needed
replacement shortly after. It’s less than 3 years old, but just outside of warranty. The new bulb they installed for me died, too. All within 1 month of service. Mark, their DM, told me he could replace the bulbs for another $300.00, so here we are now. A month later and it seems like I’m just screwed out of my time and money.. Oh, and the starter died so I fixed that, too. All on a perfectly working vehicle. Interesting how all of that was affected right after service.
Update: went through the BBB. Dale, someone of higher leadership, messaged me with essentially the same mannerisms from the rest.. In other words, it took a month and 2 follow ups on my part to get a response back. It seems there is no shortage of lethargy to be found here when it comes to fixing a company made mistake for a customer.