Dobbs Tire & Auto Centers

Reviews

• BS

  B Smith

  6 days ago
  5.0
  Darryl did an amazing job. Even while managing the front desk alone, with phones ringing constantly and a busy line, he stayed calm, focused, and attentive. He made sure everyone was serviced and was very patient with me as I had a lot of questions. His customer service and excellence truly stood out.
• AM

  ali moseia

  Dec 5, 2025
  5.0
  Good solid timely customer service and reliable
• PJ

  Phyllis Johnson

  Nov 20, 2025
  2.0
  Mixup about my flat tire Had to return to fix it
• LJ

  Lance J

  Nov 12, 2025
  1.0
  DO NOT TRUST THEM WITH YOUR VEHICLE!! 11/7/2025 I only chose Dobbs after my first bad experience because they guaranteed it same day, which went from 5:30PM, to 10AM next day, to 1PM, instead. I was misled numerous times, which became excuses & blame games by Michael, their Service manager, & Bobbi, their GM, instead of any sort of ownership. Shawn & Ian were both commendable for their efforts to make things right after their shady team screwed up everything they touched in my vehicle. The courtesy work done, for their mistakes (which they lied about, by the way- blaming the warehouse, but they actually ordered the wrong parts and set false deadlines) was a complete nightmare, causing more issues.. They threw away my old tires that were apparently good (after saying I should & could keep them as spares), left my headlights on overnight after replacement (with a bulb I had), left my bumper (right side) out of place, and the undercarriage hanging. The tires weren’t even tested, because they were uneven.. It gets worse. Less than 24 hours later, the tire on the left front went FLAT. I was busy with work, so I had to buy a tire inflator to keep going while they ignored my attempt to communicate and fix the issue for TWO WEEKS!! I finally get ahold of Michael, turns out he’s the one who runs the email and he’s acts defensive and condescending, gaslighting me about how grateful I should be.. I tell him to get his DM in touch with me and hear nothing for another 2 weeks after I have to have their sister location in Brentwood fix my tires up. I asked for a call once again, then Mark calls. Apparently, he dropped the ball on calling me… Coincidentally, my battery died and needed replacement shortly after. It’s less than 3 years old, but just outside of warranty. The new bulb they installed for me died, too. All within 1 month of service. Mark, their DM, told me he could replace the bulbs for another $300.00, so here we are now. A month later and it seems like I’m just screwed out of my time and money..
• RV

  Robert Vincenc

  Nov 4, 2025
  1.0
  I had services done at this location and it was not a pleasant experience. I had the radiator, transmission and rear differential serviced. I was told to watch the rear differential for possible leaks and was told if I saw any leaks , "bring it back up and WE WILL FIX IT" First and foremost, my differential WAS NOT leaking when I brought it in. it was only AFTER receiving their service that it started to leak. For a rear differential service, all that is needed is to drain the old fluid and add new fluid. Isn't it odd or peculiar that after getting it serviced that I would find it leaking ? I was told by Bobby that he had to order a gasket for it and that that part wasn't available or it wouldn't be available until the next day. Mind you, my car had already been sitting there for a week and it was the last thing they addressed since I had an issue with the Cluster. I was told that the one who handles their electrical problems won't be in until Thursday. I said, well , instead of it just letting it sit there, fix the differential. I was told hey would but they didn't get to it until the cluster was fixed. Shockingly, their electrician didn't show Thursday. Then I was told it would be Friday. Friday came and was told they would get to it first thing Monday. Come Monday, I was told to talk with Jeff about my car but guess what, Jeff wasn't in because he was sick and NO ONE could tell me the status of my car. Then Tuesday comes and I'm told that the cluster is done but they need to order parts for my differential to get it fixed. I said, well, it's covered under warranty so fix it but he's trying to squeeze me for an extra 300+ due to their labor costs. It's a mere $10 gasket and the job is less than 1/2 hr of work. After talking with Bobby about the matter and how displeased I was with their service he's "arguing with me" and says that he doesn't want to do the repair . I won't be going back and I urge you to NEVER do service with THIS location. Shady people, unprofessional and scam artists. *** Don't be fooled by the response by Dobb's. It's the typical response to a bad review. My issues were handled by THE MANAGER and now they want ME to call them back to make sure that "I'm taken care of". YOU should be calling ME, the customer, to make it right. You didn't make it right the "first time" and now you want to make it right because of my review ? You should have had more integrity and done the right thing but you chose not to. UPDATE: 12 /20/25 I talked with Dobbs corporate today and all he wants to do is pay me for the faulty fuel pumps and NOT for the full amount that I spent with their company. They stated that the fuel pumps were not bad and that it was the cluster in the dash is where the problem is. So I had them repair it and 10 days later, guess what, my car is bogging down . I took it to another shop and they told me it was because of BAD FUEL PUMPS...oh I'm shocked ! (not) . So I told Dobbs corporate to pay me $1528.68 for the bad fuel pumps and for the cluster repair that wasn't needed and all he wants to pay me is $827.89 . It seems that no one has the integrity to do the right thing. So, now I have a case going on with the BBB. If you came this far into reading THIS review, I urge you to NEVER GO TO DOBBS for ANY repair on you vehicle.

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