BMW of Creve Coeur Service

Reviews

• CR

  CARMEN RUSZALA

  Apr 2, 2026
  1.0
  In the 7 years of owning my car, I have had nothing but issues with the service here. The last was for an appointment I had scheduled for today. I made an appointment for brake replacement and told them that I would be waiting at the dealership (I live 45 minutes away). He stated to make the appointment early to make sure it was no problem. I get the email reminder and it states that I would be dropping the vehicle off. I called and had to leave a message. 3 hours later no return call. I called back to make sure that I would be waiting and was told that I could not change it. However, they had no problem emailing me and texting me offering to do a no obligation trade in value for my car. I will be trading it in but not here and definitely not for a BMW.
• RS

  Rhonda Smith

  Feb 22, 2026
  5.0
  Service Excellence, pleased with repair loaner car, car wash and very personalized service attendant Kevin.
• IA

  Ishwinder Arora

  Feb 21, 2026
  5.0
  Paul Badgett is a great service advisor.
• AM

  Alla Ma’at

  Feb 20, 2026
  1.0
  I don’t know why I am receiving this because one’s not in today
• AM

  Alexis Maddux

  Feb 8, 2026
  5.0
  I cannot say enough great things about Stephanie Gessner. I followed her from Porsche to Plaza BMW and that alone should say a lot about the level of service she provides. Stephanie is the definition of an exceptional service advisor. She is knowledgeable, transparent, proactive, and genuinely cares about her clients and their vehicles. Communication is always clear, timelines are realistic, and recommendations are honest, which makes the entire service experience smooth and stress free. What truly sets her apart is trust. She treats every vehicle as if it were her own and every customer like a priority rather than just another appointment. Whether it is routine maintenance or a more complex concern, I always feel confident knowing Stephanie is overseeing everything. Plaza BMW is lucky to have her. If you are looking for a service advisor who goes above and beyond and earns your loyalty, Stephanie is the one.