Cummins Sales and Service

Reviews

• RT

  Robin Terzi

  Nov 13, 2025
  1.0
  Not sure how this Cummins service center still has 5 stars — maybe the good reviews are from before Charlie showed up as service manager. We were there two months ago, and he was one of the most arrogant, dismissive, and unprofessional people we’ve ever dealt with. We brought our coach in for a check engine light, and after they “checked” it, they claimed the computer was bad — though it conveniently stopped working after their inspection. They downed tools right at 5:00 PM, as Charlie made it clear he was done for the day, customer or not. The next morning, he said he’d look for a replacement but only through other Cummins dealers. That meant a next day delivery. My husband picked up the phone himself and found one 45 minutes away at Freightliner. We drove there, bought it, and got it back by 3:00 so the tech could actually get something done. Thank goodness for the service tech, who was the only competent and decent person there. But even then, Charlie wouldn’t let us tip him, which tells you everything you need to know about his attitude. Bottom line: Rude, unhelpful management and zero accountability. The only reason our coach got fixed was because we did their job. Avoid this place unless you enjoy being talked down to by someone who mistakes arrogance for authority.