Enterprise Rent-A-Car

Reviews

• CE

  charlie eaton

  Dec 30, 2025
  1.0
  Made a reservation for a standard size vehicle for a two day trip. When I went to pickup the car supposedly all they had to rent out was a Mitsubishi mirage even though when the lady working grabbed the keys from the safe there were about 7 or 8 sets of keys, I ended up with a very small hatchback that I had to cram my family of four into for a 16 hour drive. Made it to our destination and dropped the car off at a different location. The employees at that location informed me that the account would need to be closed out by the location that the car was originally rented from. Called that location to see what the issue was two days later after the account still wasn't closed. The employee that I spoke to was no help whatsoever, and I could barely understand her English. She charged my credit card three separate times lowering my available credit. That employee has ruined our ability to make our trip home until they straighten out the refund. I will never rent from enterprise again, and I will be seeking a full refund for the incompetence and shady business practices. Update, I have now been double charged for the rental. The repeated unnecessary charges to my credit card in such a short amount of time has also dropped my credit score.
• CT

  Chelsea Thompson

  Dec 23, 2025
  1.0
  Disappointed. I called because I had questions about a claim, and I was met with confrontation. The woman I spoke to kept talking over me, so I had to tell her to stop interrupting and let me talk. I also had to ask her to calm a couple of times so she could hear what i had to say and to help me figure out this situation. She was comfortable with arguing, so I know she has acted this way before. As I was trying to speak and explain further, she hung up on me. She knew I was a customer in need of help, yet she decided to be disrespectful, and now im furious. Its disappointing when the experience was great at first, but then to be treated disrespectfully in the end because I needed help is not okay. This location has failed to be professional and was uncooperative.
• SS

  Sara

  Dec 17, 2025
  5.0
  We rented a car for more than a month and a half. It was so easy to renew every week without even having to go in. The people were kind and helpful. The car was super easy to clean and I was very excited to get my entire deposit back within 2 days of turning the car in. We are definitely fans and will be returning when needing a rental!
• JJ

  Jason

  Dec 13, 2025
  5.0
  Overall great experience. Highly recommend.
• MS

  Matthew Shields

  Nov 29, 2025
  5.0
  I love Enterprise car rental I have used them on numerous occasions and each time I was treated well.

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