Business Details
About
Auto Body ShopAuto Glass ShopAuto Repair ShopAuto Dent Removal Service
Car Craft is an auto body shop in Chesterfield, MO. Whether you were in a fender bender or you have paint defects caused by rock chips, you need reliable auto body repair from a qualified auto body shop. We provide a variety of necessary auto body repair services, including car restoration after an accident, dent repair, paint restoration, repaint to factory colors, bumper repair, and glass repair or replacement. So when an accident slows you down, Car Craft will bring everything back up to speed. We don't just fix your vehicle quickly - we fix it correctly. Since 2007, we've been the leading collision repair company in the area. Give us a call to schedule an estimate for your car repairs!
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
212 reviews
5 stars
151
4 stars
13
3 stars
7
2 stars
5
1 star
36
What are people saying?
AI-generated from recent customer reviews
Communication
Many customers praised the consistent updates and communication from staff, particularly highlighting Heather and Kim for their proactive engagement.
Quality of Repairs
The majority of reviews noted high satisfaction with the quality of repairs, with many stating their vehicles looked brand new after service.
Customer Service
While some reviews mentioned poor experiences, many highlighted exceptional customer service, particularly from staff members like Tim and Heather.
Timeliness
Several customers expressed frustration with delays in repair timelines and lack of communication regarding the status of their vehicles.
Mixed Experiences
There were contrasting experiences, with some customers reporting excellent service while others faced significant issues, including poor communication and dissatisfaction with repairs.
- JMJoshua McCollumDec 29, 20254.0Very good company. They also cleaned the car VERY nice. It felt brand new to us! Time for repair lately at all these shops are long, I wish it didnt take as long as it did, but I do not blame CC for this, many other companies are dealing with it. If you use them, Kim will likely be texting you updates as it goes, which was fantastic. Thanks Kim.
- PSPrakash SamboluDec 17, 20255.0Carcraft did an absolutely fantastic job fixing my car! Their communication was outstanding, and they coordinated perfectly with the insurance company without any delays in paperwork. I was kept informed at every step, and the final result exceeded my expectations—the car looks brand new again. Highly recommend Carcraft for their professionalism and quality work! ⭐⭐⭐⭐⭐. My special thanks to Kim and Xander for getting this job done to my utmost satisfaction.
- CBChristopher BauerNov 27, 20255.0Brent and Kim did a great job keeping me updated. Car was done earlier than expected, and looked great. Highly recommend.
- AEAshley EvansNov 21, 20255.0We were extremely pleased with Car Craft. Kim & Brent provided exceptional service! They did an excellent job keeping us updated on the repair status of our Tesla. They also handled the communications with the insurance and the rental car company, which made the process even more seamless. Most importantly, the body work and repairs to our Tesla exceeded our expectations. This is a very professional business and we highly recommend!
- AKAriane KinnamanNov 11, 20251.0Terrible service..Typical MO...No Customer service at all...Seriously 😑😑😑
Frequently Asked Questions About Car Craft Auto Body Chesterfield
Can you tow cars to your shop?
Yes! We have our own fleet of tow trucks with skilled, trusted drivers. We will come pick up your vehicle so you can avoid costly third party tow companies. Don't risk damaging your vehicle further just getting it to the shop.
Do you service Teslas?
Yes! Car Craft Auto Body is proud to be a part of the Tesla Approved Body Shop Network. Our technicians received the very best hands-on training from Tesla themselves at their headquarters in California. We also work closely with Tesla to make sure that our facilities and equipment are up to the high standards that they demand.
Is your auto shop aluminum certified?
Yes. Car Craft Auto Body is outfitted with the latest tools and equipment to work on both aluminum bodied vehicles as well as steel without contamination. This isn't equipment you're just going to find at every body repair shop in town.
Can I get a rental car here while my vehicle is being worked on?
Yes! Enterprise and Car Craft Auto Body partner with most insurance carriers to keep your life moving after an accident.
Do you work on luxury Vehicles?
Yes! We specializes in repairing ultra-luxury and high-performance vehicles that have complexities in their construction. These vehicles often incorporate materials like aluminum and carbon fiber, which require specialized knowledge and equipment for proper repair.
Will my insurance cover the cost of a rental car after an accident?
If you have rental coverage on your auto policy, your insurance may cover the cost of a rental car. Contact your agent to confirm if you have this coverage and we will work with you and your insurance for all repairs and rentals
Can Car Craft handle auto repairs in addition to towing services?
Absolutely. Our team, from fleet operators to auto repair technicians, is trained and certified. Expect expertise, quality, and respect when it comes to both towing and auto repairs at any Car Craft facility.
How does Car Craft prioritize training and education for its team?
Car Craft emphasizes training and education, evident through our 17 OEM certifications and I-Car Gold status. Our team is consistently updated with the latest industry knowledge, ensuring they provide the best service for your vehicle.
How does Car Craft Auto Body handle the repair of luxury vehicles?
Car Craft Auto Body is equipped with dedicated aluminum repair bays and tools, ensuring the proper repair of luxury vehicles constructed with aluminum and carbon fiber. Our Specialist Technicians have considerable experience in handling high-end manufacturers' vehicles, enhancing performance and fuel economy without compromising durability.
How can I schedule an estimate or repair with Car Craft Auto Body?
You can schedule an estimate or repair on our website by navigating to the "Contact Us" section or directly contacting one of our locations in Bridgeton, Chesterfield, Hazelwood, or Oakville.
How does Car Craft Autobody ensure customer satisfaction?
Car Craft Autobody leads the industry in customer satisfaction ratings, often as much as 20% higher than the industry average. We focus on quality repairs, quick turnaround times, and treating customers with care and respect.
Does Car Craft Autobody handle luxury vehicle repairs?
Yes, at Car Craft Autobody we have dedicated aluminum repair bays and tools specifically for luxury vehicles. Our technicians are experienced in repairing aluminum and carbon fiber body vehicles, ensuring the proper handling and repair of high-end cars.
What certifications does Car Craft Auto Body have?
Car Craft Auto Body holds 17 Original Equipment Manufacturer (OEM) certifications and has achieved I-Car Gold status, which reflects our commitment to industry-leading training and repair techniques.
What areas does Car Craft Auto Body serve?
Car Craft Auto Body has locations in Bridgeton, Chesterfield, Hazelwood, and Oakville, and we serve customers in the surrounding areas of Missouri. With four locations across the state, we provide convenient and accessible service for all your auto repair needs.
How can I schedule a repair or get in touch with Car Craft Auto Body?
You can easily schedule an estimate or repair by visiting their contact page or calling their nearest location.
How does Car Craft ensure customer satisfaction?
Car Craft is committed to customer satisfaction, leading the industry in ratings. Our focus on high-quality repair work, fast service, and excellent customer care sets them apart.
Does Car Craft Auto Body Chesterfield offer towing services?
Yes, Car Craft Auto Body Chesterfield has its own fleet of tow trucks with skilled drivers to pick up your vehicle, avoiding costly third-party towing and preventing further damage.
Is Car Craft Auto Body Chesterfield certified to service Teslas?
Yes, it is part of the Tesla Approved Body Shop Network, with technicians trained directly by Tesla at their California headquarters.
Can I get a rental car while my vehicle is being repaired at Car Craft Auto Body Chesterfield?
Yes, Car Craft partners with Enterprise Rent-A-Car and most insurance carriers to provide rental cars during your vehicle's repair.
Are luxury and high-performance vehicles serviced at Car Craft Auto Body Chesterfield?
Yes, the shop specializes in repairing ultra-luxury and high-performance vehicles, including those with aluminum and carbon fiber components.
What are the operating hours of Car Craft Auto Body Chesterfield?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM, and is closed on Saturdays and Sundays.
How can I schedule an estimate or repair at Car Craft Auto Body Chesterfield?
You can schedule an estimate or repair through their website's "Contact Us" section or by calling their Chesterfield location.
What types of repairs does Car Craft Auto Body Chesterfield provide?
Services include auto body repair, dent repair, paint restoration, bumper repair, glass repair or replacement, and car restoration after an accident.
Are there any nearby dining options to visit before or after your appointment?
Yes, customers can enjoy nearby dining at Sunisa's Thai Restaurant, Siam Thai Restaurant, Sunisa Chesterfield, Roly Poly Sandwiches, or McDonald's.
Which nearby automotive-related businesses are close to Car Craft Auto Body Chesterfield?
Nearby automotive businesses include Lou Fusz Ford dealership, Plaza Tire Service, and Abigail at Lou Fusz Mazda.
Are there convenient services nearby such as rental car agencies or pharmacies for customers?
Yes, Enterprise Rent-A-Car offers rental vehicles nearby, and Walgreens pharmacy is also close for convenience needs.