LeGrand Brothers Transmissions

Reviews

• BB

  Ben Belanger

  2 days ago
  5.0
  Gave a transmission drain and fill to my Toy Rav 2011. Great follow up with info I needed on the vehicle as to the state of transmission.
• ZR

  Zachary Rohman

  3 days ago
  1.0
  Edit: the shop just responded to me below and said I called them incompetent and I called them liars. I never said any of those words to them. All I told them over the phone was that I asked them to do a specific job and they didn't do it. Nothing more. The full story: I knew my transmission had a issue, mainly just a noise that I was hearing sometimes. Apparently it was a bearing that was out. It was already going out and I decided that I wanted them to do a transmission fluid drain and fill where they also drop the pan and clean things out. The absolute worst case scenario is that I wasted $300. But it's getting your fluid changed can either reveal a big problem or it can give more life to your transmission. I wanted them to drop the pan, just in case, and clean things out. There is a filter that can catch things and when you drop the pan it also gives you a chance to clean out a few things. I asked them to do this very specifically. Regardless of what they recommended, I very specifically asked them to do this job. I fully knew the risk and was wanting to do it. Without consulting me, they chose not to drop the pan. They only did a fluid change. Then they were trying to charge me for something that l would have never gotten. The only reason I wanted to do a fluid change is because I was wanting them to drop the fluid pan and change the filter. Are phone conversation was only about 3 minutes long. It was me telling them that I did request a very specific job and they did something different without consulting me. He was defensive right away, I never once said they were incompetent and I never once said they weren't doing their job right. I never once called them a liar. I just told them that I asked them to do a job and they were doing something different. And the guy told me over the phone that I was "telling him how to do his job." No. You should definitely give recommendations to customers. And it's your choice whether you do work or not. But if a customer requests a certain job and you say you will do the job you shouldn't do a different job based on what you feel like you should do. If you want to do something different call the customer and explain why and give them the choice. So after that quick conversation where I told the guy that he didn't do the job I requested, he very quickly after defending himself just said "you can take the van somewhere else. We won't charge you. Just pick it up". I'm paraphrasing with that. But it's basically what he said. They didn't apologize and tell me that there was a misunderstanding. They didn't express that they were just trying to do the right thing and they didn't realize what I wanted them to do and why. Even if you mess up it's okay, but it's at least good customer service to express remorse and show kindness. They did none of those things. I just told them they did something I didn't want them to do and they immediately said I was telling them how to do their jobs. It's sort of like the equivalent of you asking them to change your brakes and rotors and you really want them to change the rotors and then they only do the brakes. One last thing, I took it to another shop and they told me it is unlikely to be a bearing because they actually asked me a few questions about when I'm hearing the sound. And they determined it's unlikely to be a bearing at all. They suggested I do exactly what I asked them to do. To drop the pan. Because something could be stuck in the filter and the only way to see that is to actually get the pan down and look. But it's messy and some transmission shops only want to sell you a transmission. So be warned Either way, especially with the response they gave to this. Saying that I called them liars and all these things that I never did. Just look at the reviews and they speak for themselves. Most reputable shops will at least have 4.5 or above. Take your car somewhere else
• BR

  Brian Roach

  Mar 16, 2026
  5.0
  Bent over backwards to get my nissan truck trans fixed .And a discount .really nice people. If you need a transmission, this is where to go to go
• JK

  Jessica Kinder

  Jan 14, 2026
  5.0
  Always professional, always helpful! The best Transmission shop around!
• KW

  Koreena Woodson

  Dec 5, 2025
  1.0
  LeGrand had my van for 18 days, did no diagnostic work, quoted a $4,200 to $6,000 overhaul based only on codes, and returned it with new damage, a window stuck fully down after being left open in freezing weather. In July 2025, LeGrand replaced the solenoid pack on my van. At that time, three different shops (including them) had dropped the transmission pan and all reported no debris. Before that, I had already invested a significant amount into other repairs, including a PCM replacement at another local shop. A nonprofit agreed to help with the repair but asked that I take the vehicle to LeGrand. In mid November, the van suddenly went into limp mode. On November 17, I dropped it off, thinking the solenoid might have failed under warranty. That same evening, the tech called and told me the transmission needed a complete overhaul, quoted between $4,200 and $6,000. He told me there was debris in the solenoid causing the failure. I asked if they had dropped the pan or inspected the solenoid pack they installed in July to confirm that. He said they had not and that the conclusion was based only on the codes and his experience. The codes could point to internal failure, but they can also point to a bad solenoid. Without checking anything, there was no way to know which was actually happening. During that same call, I asked if the solenoid was under warranty. The tech asked me if the July repair had been donated. I said yes and asked what that had to do with a warranty. He said he would talk to the owners to see if they could figure something out. After that call, I never received an update from them unless I called first. I called on November 19, November 24, November 26, and December 4 to ask for updates. Each time, I was told they were still waiting to hear back from someone, with no new information and no plan. On December 4, I was told that nothing could be done and that I should pick up the vehicle. I picked it up the next day, December 5. When I arrived, the driver window was fully down with ice and debris built up in the tray and visible moisture damage inside. The floor paper was degraded and covered in moisture and debris. The window is now completely inoperable. It is stuck fully down and cannot be rolled up at all. None of this damage was present when I dropped it off and nobody mentioned that the window had been open or had stopped functioning during the nearly three weeks they had it. So after 18 days in their possession, I was handed back a vehicle still in limp mode, with no diagnosis performed, no inspection of the previous repair, no communication unless I initiated it, and new damage that prevents me from securing or safely using the vehicle in cold weather. Based on my experience with LeGrand, I cannot recommend them to anyone.

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