Business Details
About
Auto Body ShopAuto Glass Shop
James Auto Body & Glass Service provides auto glass, heavy equipment glass, rock chip repair, collision repair & paint, sensor recalibration, and paintless dent removal (PDR) to the Girardeau, Missouri area.
Details
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
Location
James Auto Body & Glass Co Inc
2321 Bloomfield Rd #6499, Cape Girardeau, MO
63703, United States
Hours
Reviews
4.6
287 reviews
5 stars
238
4 stars
17
3 stars
7
2 stars
7
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised the staff's friendliness and dedication, while others reported poor communication and disrespectful treatment.
Quality of Work
Overall, many customers were satisfied with the quality of repairs, noting that vehicles looked like new after service, though some reported issues with incomplete work or damage.
Timeliness
Several customers appreciated the quick turnaround times for repairs, while others experienced delays and miscommunication regarding completion dates.
Theft Concerns
Multiple reviews raised serious concerns about theft of personal items from vehicles while in the shop's possession, leading to distrust among some customers.
Professionalism
While many reviews highlighted the professionalism of the staff, there were notable complaints about dishonesty and lack of accountability for mistakes.
- LPLaura PlenzikNov 12, 20255.0Fast service, seamless insurance claim payment. They even washed my car before returning!
- CMChasity MurphyOct 23, 20251.0Horribly rude to women. They had my car for over a month, paint had swirls in it, Bondo all over my car and in every crevice , they didn’t replace my headliner like they were supposed too, and they damaged my interior door that wasn’t damaged! No apologies! After taking it back to fix those things, they damaged the new door panel in a different spot, again no apologies and I never heard anything from them after that. I’ll NEVER take another one of my cars there again!
- JWJenika WalshSep 9, 20251.0By far the worst chip repair I have ever seen. Our family does a lot of highway driving so we occasionally get a chip I’ve been on this road before. multiple times but never have I ever had such a crap job done. Wish we would have waited and went to our usual local place for chip repair. I did go by to see if they could fix it after Travis had but they couldn’t since heat was used. They couldn’t believe the work they did and the fact that the glass itself didn’t break more from it. Also wish I could upload picture but it won’t let me for some reason. Would not recommend this place.
- JHJerry HammondsSep 4, 20255.0I’m very pleased with the quality of the repair I received at James Auto Body. The staff was very friendly and quite professional and I received my auto back in like new condition.
- KWKENNETH WATERSAug 29, 20251.0Poor communication /not value as customer!!!
Frequently Asked Questions About James Auto Body & Glass Co Inc
What types of auto glass do you replace?
Our services include replacement of windshields, side and rear windows, backglass, Lexan (polycarbonate), and semi-truck glass. We also provide rock chip repairs and custom-cut glass solutions for both vehicles and residential purposes.
How long does it take to replace a windshield?
The majority of our windshield replacements are completed within the same day. Our focus is on providing quick and efficient service to minimize vehicle downtime. We offer same-day appointments when available to accommodate our clients' schedules.
Will my insurance cover windshield repair or replacement?
Many insurance policies provide coverage for windshield repairs at no additional cost to the policyholder, particularly for rock chip repairs. Our team works directly with insurance providers to ensure a smooth and convenient process for our customers.
How do I know if my windshield can be repaired or if it needs to be replaced?
Damage smaller than a half-dollar coin and not located near the edge of the windshield can typically be repaired. For larger cracks or damage close to the edges, a full windshield replacement is generally necessary to ensure safety and structural integrity.
What is a resin pump, and how does it help with rock chip repair?
A resin pump is an advanced tool we utilize to extract dirt and air trapped within a chip. This process allows for deeper resin penetration, resulting in a stronger bond, prevention of further cracking, and a clearer, more durable repair compared to conventional methods.
What is Paintless Dent Removal (PDR)?
Paintless Dent Removal is a non-invasive repair technique that restores the original shape of metal without requiring repainting. Our technicians employ specialized tools to eliminate dents, dings, and minor damage while preserving the vehicle's factory finish.
Do you work with insurance companies for collision repair?
We collaborate with all major insurance companies for collision repair claims. Our staff assists clients with estimates, documentation, and approvals to streamline the repair process and minimize inconvenience.
How long do collision repairs take?
The duration of collision repairs varies depending on the severity of the damage. Prior to commencing work, we provide customers with an estimated completion timeframe to set clear expectations for the repair process.
Do you provide a warranty on your collision repairs?
We offer a lifetime workmanship warranty on all paint and bodywork repairs. This warranty demonstrates our commitment to delivering high-quality, durable repairs that our customers can rely on for years to come.
What type of material is best for heavy equipment windows?
The optimal material for heavy equipment windows depends on specific requirements. Lexan polycarbonate offers superior impact resistance and shatterproof protection, making it suitable for construction, agricultural, and industrial machinery. Tempered and laminated glass options provide clarity, scratch resistance, and safety compliance while maintaining durability. Our team at James Auto Body & Glass Service offers custom-cut solutions to ensure precise fits for all equipment types. We invite customers to contact us for personalized recommendations based on their machinery needs.
What types of auto glass does James Auto Body & Glass Co Inc replace?
They replace windshields, side and rear windows, backglass, Lexan (polycarbonate), and semi-truck glass. They also offer rock chip repairs and custom-cut glass for vehicles and residential use.
How long does a typical windshield replacement take at James Auto Body & Glass Co Inc?
Most windshield replacements are completed within the same day, with same-day appointments available when possible to minimize vehicle downtime.
Will my insurance typically cover my windshield repair or replacement?
Many insurance policies cover windshield repairs, especially rock chip repairs, at no extra cost, and James Auto Body & Glass Co Inc works directly with insurance companies to facilitate the process.
How can I tell if my windshield can be repaired or if it needs to be fully replaced?
Damage smaller than a half-dollar and away from the windshield edges can usually be repaired; larger cracks or edge damage typically require full replacement for safety.
What is Paintless Dent Removal (PDR) and does James Auto Body & Glass Co Inc offer it?
PDR is a technique to remove dents without repainting, preserving the original finish. Yes, they provide this service using specialized tools for minor dents and dings.
What are the business hours of James Auto Body & Glass Co Inc?
They are open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays. Holiday hours vary, with some days closed and exceptions like Christmas Eve open from 12:00 PM to 5:00 PM.
What payment options are accepted at James Auto Body & Glass Co Inc?
They accept American Express, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Are there any nearby automotive service providers to James Auto Body & Glass Co Inc?
Yes, Dewrock Autobody and AutoZone are nearby. Customers might visit AutoZone for parts and accessories before or after getting repairs done at James Auto Body & Glass Co Inc.
What nearby places can customers visit around James Auto Body & Glass Co Inc for food or relaxation?
Godfather's Pizza Express is a nearby restaurant where customers can enjoy a meal before or after their appointment.
Are there nearby financial services near James Auto Body & Glass Co Inc that customers can use?
Yes, The Bank of Missouri and Jackson Hewitt Tax Service are nearby, offering banking and financial advising services accessible to customers in the area.