Business Details
About
Auto Body Shop
CARSTAR is North America's largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair, collision repair and auto glass repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.
Location
CARSTAR Russom's Cape Girardeau
450 Siemers Drive, Cape Girardeau, MO
63701, United States
Hours
Reviews
4.8
261 reviews
5 stars
237
4 stars
15
3 stars2
2 stars3
1 star
4
What are people saying?
AI-generated from recent customer reviews
Quality of Work
Customers consistently praised the quality of repairs, noting that vehicles looked brand new after service.
Customer Service
Many reviews highlighted the professionalism, friendliness, and attentiveness of the staff, with several customers expressing appreciation for timely updates during the repair process.
Communication Issues
Some customers reported significant delays in repairs and a lack of proactive communication regarding the status of their vehicles.
Timeliness
While many customers were satisfied with the speed of service, others experienced longer-than-expected repair times, leading to frustration.
- EZEJ Zembas5 days ago3.0Overall pretty good repair. Front corner accident. The fender to hood and fender to grill gap isn't great but its not noticeable at first glance. The finish and paint work was well done. They did scuff up my steering wheel though. The repairs took longer than expected due to out of stock parts. I was disappointed that I had to call to get updates when it wasn't completed on the estimated date. They were not proactive to call me and inform me about the delays. They did a good job detailing the front seats and the exterior after the repair.
- JSJanet StritzelJan 4, 20265.0Somebody had sideswiped our new Pilot while it was sitting in a parking lot - pretty much the whole passenger side. We dud t notice as being the driver we don’t walk on that side. Kids…they don’t notice. Needless to say we were upset. CarStar fixed it beautifully!
- JSJoseph SnideJan 3, 20264.0The people are great to work with they are professional and courteous to people
- BHBlake HaleDec 8, 20255.0Kept me informed during the entire process and gave my car back looking brand new.
- ZTZheng TIANNov 26, 20255.0Carstar team did an excellent job of fixing my Tesla. So far so good after service.