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CARSTAR Russom's Cape Girardeau

4.8
(270 reviews)

Business Details

450 Siemers Drive, Cape Girardeau, MO
63701, United States
(573) 803-2300
https://www.carstar.com/locations/mo/cape-girardeau-15388/

About

Auto Body Shop
CARSTAR is North America's largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair, collision repair and auto glass repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

Location

CARSTAR Russom's Cape Girardeau
450 Siemers Drive, Cape Girardeau, MO
63701, United States

Hours

Reviews

4.8
270 reviews
5 stars
243
4 stars
17
3 stars
1
2 stars
3
1 star
6

What are people saying?

AI-generated from recent customer reviews

Quality of Work

Customers consistently praised the quality of repairs, noting that vehicles looked brand new after service.

Customer Service

Many reviews highlighted excellent customer service, with staff being described as friendly, professional, and attentive.

Communication

While some customers appreciated regular updates, others expressed frustration over a lack of proactive communication regarding delays.

Timeliness

Several reviews mentioned delays in repair times, with some customers disappointed by extended timelines beyond initial estimates.

Overall Satisfaction

Despite some issues, many customers expressed high overall satisfaction and willingness to recommend the service.
  • FC
    Fox Clive
    Feb 7, 2026
    1.0
    If you’re dropping your car make sure to take everything out of your car otherwise things would go missing and they’ll not be responsible
  • JR
    Josue Ruiz
    Jan 28, 2026
    5.0
    Got nothing but great things to say about CARSTAR. The team was amazing and they did such an incredible job on my Mazda CX-90 it seems like there was never a ding or scratch on it. Highly recommend. 5 ⭐ all around.
  • TC
    Talon Congdon
    Jan 22, 2026
    5.0
    Excellent work, looks as good as new
  • EZ
    EJ Zembas
    Jan 7, 2026
    4.0
    Overall pretty good repair. Front corner accident. The fender to hood and fender to grill gap isn't great but its not noticeable at first glance. I was able to work with them to get the truck back in and get the fender/hood/grill gap tightened up. The finish and paint work was well done. They did scuff up my steering wheel though. The repairs took longer than expected due to out of stock parts. I was disappointed that I had to call to get updates when it wasn't completed on the estimated date. They were not proactive to call me and inform me about the delays. They did a good job detailing the front seats and the exterior after the repair.
  • JS
    Janet Stritzel
    Jan 4, 2026
    5.0
    Somebody had sideswiped our new Pilot while it was sitting in a parking lot - pretty much the whole passenger side. We dud t notice as being the driver we don’t walk on that side. Kids…they don’t notice. Needless to say we were upset. CarStar fixed it beautifully!

Brand Certified Facts from CARSTAR Russom's Cape Girardeau

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Certified March 01, 2026Yext Knowledge Graph
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