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For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Belton.
Customers reported inconsistent service quality, with some experiencing poor workmanship and others praising the professionalism and efficiency of the staff.
Customer Service
Feedback highlighted a mix of positive and negative customer service experiences, with some staff being described as friendly and helpful, while others were noted for being rude or unprofessional.
Communication
Several reviews mentioned a lack of effective communication regarding service options and wait times, leading to customer frustration.
Pricing Issues
Customers expressed concerns about high prices and unexpected charges, with some feeling that services were not competitively priced compared to other local options.
Staffing Challenges
Multiple reviews indicated that the location was often short-staffed, leading to longer wait times and delays in service.
TH
Todd Holsman
Jan 2, 2026
1.0
Have used Belton Valvoline numerous times. No longer doing quality work now. 👎
2nd day after oil change, vehicle leaking oil on garage floor at home.
Failed to service air pressure in tires at time of service, even though requesting 35 psi in tires that were low.
Left oil residue on passenger side quarter panel. Also oil drips left on top of air filter assembly inside engine compartment.
Had to return to have all work checked again. Not returning as questionable work quality requires return trip.
MK
Meagan Knudson
Jan 2, 2026
2.0
Service was fine but they did not accept the coupon pulled DIRECTLY FROM THEIR WEBSITE that I brought up in front of the tech. I know these types of places are more expensive, but with a coupon it cuts that cost enough that the convenience is worth that little bit more. The fact they have no override at the store level to correct their own website coupon issues just floors me. Do better Valvoline.
AH
Ashley Holmes
Jan 1, 2026
1.0
So I’m calling to see if they in fact are open because the website says it is however I’m here and they aren’t. So I call and it’s recording that says thanks for calling says some on Spanish and that’s it. Granted it New Year how about changing Google on reflect store hours during holiday and maybe hire Siri to do better messaging on your service.
KB
Kathryn Boyd
Dec 19, 2025
5.0
Just left Valvoline. When I got there, there were only three people running the show. Asia, max, and j. I am so impressed by their phenomenal attitudes and teamwork despite being short staffed and having some unexpected challenges! Thank you all of your care and hard work!
JS
Jeffrey Smith
Dec 11, 2025
5.0
Was pleasantly surprised by the professionalism. Sat in the vehicle while service was performed employees called out exactly what they were doing and status of fluids being checked and replaced. Even management was involved with checking off certain procedures. Overall I was very impressed with my simple oil change and tire rotation. Definitely will be sharing this experience with family and friends. Shout out to Angel for his team. DM’s you need to hear when your district is winning customers for the company. GREAT JOB ANGEL I definitely was impressed. IF I HAD A COMPLAINT my only one would be that they need to be using extended life filters for full synthetic oil changes.