Business Details
About
Auto Body ShopAuto Repair Shop
HEI Collision Center provides collision repairs, auto painting, and frame straightening to customers in Waconia, MN.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.0
15 reviews
5 stars
11
4 stars0
3 stars0
2 stars
1
1 star
3
- BHBridgette HalloranJul 8, 20255.0I had an exceptional experience when I went there earlier this year. Raven was very helpful and knowledgeable, Dean was great to work with and did a beautiful job! Highly recommend!
- JKJoe KonietzkoAug 18, 20235.0HEI does a great job. They even fixed my front tab under my light in the front a piece that was pushed out a little. Highly recommend.
- DGDavid GroschenJun 9, 20235.0Very professional, excellent customer service, highly recommend. 👏
- J4Jacob Weyer (4banger-ranger)Apr 5, 20232.0I would not recommend this business. I came here for a simple scuff touch up and small dent removal. It was done after 4 days. I picked it up only to discover that the paint was cracked from them applying too much pressure reinstalling my bumper. I called and complained and they took it back, but made sure to tell me "there's no real cosmetic damage here but it should buff out". Well ok, that took another 3 days as it was over the weekend. I went and picked it up and then this time there was sanding scuffs beyond the tape line. When I went and complained, the general manager got snippy with me and said "well I fixed all the scuffs in your bumper for free and I told you this would never be a perfect job". I was never told such a thing, and there were never any scuffs besides the one I came in to have fixed. This was also an out of pocket job. Another day later and I have my vehicle back and now seems fine. But the inconvenience was very real. In total I went over 7 days without my vehicle for a cosmetic job
- CBCorinne BramerJul 30, 20221.0I brought my car to HEI to be fixed after a deer hit. They fixed my car before an estimate was even sent to the insurance company. I reached out to HEI multiple times (I left voicemails) with no return phone calls. Communication is key in my opinion and it would’ve been nice to have updates on the progress. I only found out the car was finished by calling (yet again). One minute I was told it was over the threshold to be totaled (after it was already fixed) and then I hear it wasn’t. Having new employees isn’t an excuse in my book. I don’t appreciate the inconsistency in communication with me as well as my insurance provider. I’m not one to leave reviews normally but I felt this needed to be shared.
Frequently Asked Questions About HEI Collision Center
What types of vehicles do you service?
At HEI Collision Center, we service a variety of vehicles, including cars, trucks, SUVs, and vans. Our expert technicians are trained to handle both domestic and foreign models, offering top-quality repairs for customers in Waconia and the surrounding areas.
Do you offer free estimates?
Yes, we provide free estimates for all repair services. Our team will thoroughly assess your vehicle’s damage and give you a clear, detailed estimate of the repairs needed and the associated costs.
How long will my repair take?
Repair times depend on the extent of the damage and the specific work required. After evaluating your vehicle, we’ll provide an estimated completion timeline. We prioritize efficiency while ensuring every repair meets our high standards of quality.
Do you work with insurance companies?
Absolutely! We work with all major insurance providers. Our team is experienced in managing insurance claims and will coordinate directly with your insurer to make the repair process as seamless as possible for you.
Are your repairs guaranteed?
Yes, we guarantee our work. Every repair performed at HEI Collision Center comes with a warranty. We’ll discuss the specific warranty terms with you once your repairs are complete, giving you confidence in our craftsmanship.
What types of vehicles does HEI Collision Center service?
HEI Collision Center services cars, trucks, SUVs, and vans, including both domestic and foreign models.
Does HEI Collision Center provide free repair estimates?
Yes, HEI Collision Center offers free estimates by thoroughly assessing your vehicle's damage and providing a detailed cost breakdown.
How long will my vehicle repair take at HEI Collision Center?
Repair time depends on the damage extent and work required; HEI Collision Center provides an estimated completion timeline after evaluation.
Does HEI Collision Center work with insurance companies?
Yes, HEI Collision Center works with all major insurance providers and coordinates directly with insurers for a seamless repair process.
Are repairs at HEI Collision Center guaranteed?
Repairs at HEI Collision Center come with a warranty, ensuring confidence in the quality of their workmanship.
What are the business hours for HEI Collision Center?
HEI Collision Center is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does HEI Collision Center accept walk-ins or require appointments?
HEI Collision Center accepts walk-ins and does not require appointments for service.
What payment options does HEI Collision Center accept?
HEI Collision Center accepts payments via American Express, Visa, MasterCard, Discover, PayPal, Apple Pay, Android Pay, Samsung Pay, cash, check, and Zelle.
What nearby places can customers visit before or after their service at HEI Collision Center?
Customers can visit nearby spots like The Main Scoop for ice cream and smoothies, Iron Tap for a beer or meal, or Bakery on Main for coffee and baked goods.
Are there convenient nearby automotive-related businesses customers might find helpful?
Yes, nearby automotive services include Waco Repair for oil changes and repairs, and Lakeview Automotive for tire services and parts.
How can the nearby Waconia Deputy Registrar help customers visiting HEI Collision Center?
The Waconia Deputy Registrar offers DMV services which can be useful for vehicle registration and title needs related to collision repairs.