Buerkle Honda

Reviews

• KS

  kariann scott

  1 day ago
  1.0
  I went to go test drive a Kia stinger after it had been in the negatives a week prior. When I went to test drive the vehicle on a typical MN winter day in January (18 degrees), I was told that it is too cold for this ‘too high of a performance car’ with ‘performance tires’ which was false information. After looking at the car it was easy to verify there were snow based all season tires that they seemed unaware of? They had told me to come back when it was warmer. The day that they gave me to come in was actually colder than when I went in to test drive. I called after as I was thinking about it just to ask follow up questions as I was looking to purchase it the same day. I also let them know that I had driven a Kia stinger when it was -15 degrees out at a genesis dealership nearby. They’ve lost my business, save yourself a trip and don’t bother going to try to test drive their vehicles. Seems like there is a lack of honesty, will not be going back and will not be recommending them!
• ML

  Mat L

  Feb 10, 2026
  1.0
  Edit: just now looked at their numerous one-star reviews for service; this is clearly a pattern. I strongly encourage anybody reading this to look at their reviews and not to trust the high average. Sort reviews by lowest then look at all the empty apologies from the dealer as one customer after another leaves them bad reviews. The customer may not always be right, but apparently here the customer is always wrong. Honda corporate should be ashamed of this dealership. Original: I almost never leave negative reviews, so when I do it is only because I have received incredibly bad service. Regrettably, there are certain things (e.g., recalls) that have to be done at a dealer and this one happens to be closest to me. However, the repair personnel at this location, either from training, or the lack thereof, have repeatedly offered me poor to indifferent service, apparently considering customers as nuisances to be begrudgingly endured rather than clients to be appreciated. (I see other people in the reviews have had similar experiences.) I will not choose this location for elective repairs or maintenance, and I’ll certainly never shop for a vehicle here. I absolutely do not recommend this dealer and have received much better service from numerous other Honda dealers both in the Twin Cities and elsewhere in the country. I’ll be driving the extra miles to go to one of them before coming back here.
• MX

  Moua Xiong

  Feb 10, 2026
  1.0
  I had a very frustrating experience at Buerkle Honda. I had to walk into the service garage three separate times before anyone acknowledged me. During that time, multiple staff members were standing around talking, joking, and laughing among themselves. When I finally spoke with my Service Advisor, he agreed that the issue should be covered under warranty but said he needed approval from the Service Manager. The Service Manager, Andy Hessy, refused to authorize the repair, claiming that “Honda America” would not pay for it. This directly contradicts Honda’s warranty, which clearly states that defects—including gaskets—are covered. What made the situation even more frustrating was the inconsistency in how the issue was handled. When it was believed that my vehicle was out of warranty, I was immediately advised to pay for diagnostic testing to identify the oil leak. However, once it was confirmed that my vehicle is still within the powertrain warranty, the issue was suddenly minimized. It went from being described as a leak requiring diagnostics to being labeled a “minor seep,” and I was told to just keep an eye on it. Andy Hessy even said, “I wouldn’t even recommend you fix this because it’s not a problem.” This is despite the fact that the technician submitted a work order recommending replacement of the gasket. The abrupt change in tone and explanation once warranty coverage was confirmed is unacceptable. With only 8,000 miles remaining on the warranty, it feels like this was handled to avoid warranty responsibility rather than to support the customer. If Andy Hessy is representative of Buerkle Honda’s service standards, then profit clearly comes before customer care and brand integrity. I would strongly caution others before doing business with Buerkle Honda, particularly their service department and Service Manager Andy Hessy.
• MS

  Michael Strunk

  Feb 9, 2026
  5.0
  We worked with Amanda Vang on the purchase of our new Civic and it was perfect. She made the process so easy and fun. Her patience with us was spot on and it allowed us to take our time looking at all the options and ultimately focusing in on choice. We also had great experiences with the service team and finance. The dealership is so nice and clean. There's plenty of space and it doesn't feel as cluttered as some other locations we visited. I have no reservations about buying another car in the future from here.
• AW

  Ashley Williams

  Jan 29, 2026
  5.0
  Could not recommend Bryan Herr and Buerkle Honda enough. We spoke with Bryan about a month ago when we began our search for a vehicle upgrade. He immediately was so friendly and personable and had the “no pressure” feeling. I think one big anxiety I have when car shopping is people being too pushy or calling constantly and Bryan was so relaxed and let us come to him when we were ready. This sold me immediately and my husband and I said if we were going to get a Honda that we would DEFINITELY be coming back to Buerkle Honda to work with Bryan. We actually came back twice when he wasn’t there and waited until we got in contact with him and could set up an appointment with him personally. He was so thorough and made the process so smooth. He was very knowledgeable about cars and the best way for us to get good deals. He stayed late to work with us even and just made us a priority. We couldn’t have asked for a better experience at Buerkle and with Bryan. We plan to keep this new car for quite some time but when the time comes around for us to get a new car, we will definitely be back to Buerkle and will recommend all our friends and family to go there as well. We love our new car! Thank you!