Buerkle Honda

Reviews

• JY

  Janet Young

  6 days ago
  1.0
  This service department has lost me as a customer. At this point, I feel like the service department is only about making as much money off of the customer as possible. In early November, I had my car serviced here. When I went to pick it up, they said that I needed one new hubcap. They told me it would cost $75. I told them I wasn’t interested in doing that at that time. A week later, I came back to get new tires put on my vehicle. When I went to pick up the car, I was told that I needed four new hubcaps and that each hubcap would cost $200!!!!! In just one week, the hubcap went from being $75 to $200!!!!! They showed me pictures of how all four of my hubcaps had fallen apart after changing the tires. I talked to a different repair shop to find out if this can really happen or if it happened because of rough handling when changing the tires. The other repair shop said that it can happen. They said that the clips holding the hub cap on can break. He also told me that it’s highly unusual for all four hubcaps to go bad at the same time. He told me it would be hard to prove if the hubcaps just got brittle overtime or if they broke apart due to rough handling when the tires were changed. I expressed my dissatisfaction with the whole issue to Honda. I was told that they would check with management to figure out how to resolve the problem. I waited, and waited, and waited. Finally, after waiting for 45-60 minutes for management to figure out what they were going to do I told them I could wait no longer because I had an appointment. They brought my car around and told me that the mechanic had told them that he had made an error and that I didn’t need any new hubcaps after all!!!! The parts department also told me that if I wanted to change the hubcaps they found some different ones that would cost $80 a hubcap. At this point, within one week of time, the price of a new hubcap had gone from $75 to $200 and then back to $80!!!! Also, at this point, within one week of time, I had been told I needed one new hubcap, later I was told I needed 4 new hubcaps, and at the end, I was told that I needed no new hubcaps after all. When they brought my car around, it had three hubcaps and one was missing!!! They had no idea where the missing hubcap was!!!! They told me they would get back to me about the missing hubcap. I have yet to hear from them. I’ve been a customer at this dealership for years. I’m sad to say, that they have lost me as a customer because I no longer trust their honesty or genuine concern for the customer. I feel like they’re just trying to make as much money as possible. I’ve been happy with most of my service here, but at this point, I’ve lost all trust with them. I need to find mechanics that are honest and care about not overcharging their customers.
• BF

  Bob Florence

  Nov 12, 2025
  4.0
  My wife and I just bought a HRV Honda here. We worked with Hannah and generally had a good experience with her. She is very likable and nice from the get go. Very easy and pleasant to work with. She did not push the grossly overpriced addons that many salespeople do. She did not ask about how we planned to pay for the vehicle until the very end. Thus we found her to be very ethical in her approach. One criticism is that we felt pressure to take the car home on the second day we were with her. I realize why they are trained to do this, but it was just 2 days before were were leaving town. Thee was no way to get the money together that quickly to actually pay for the vehicle. We would have been happy to have just put a deposit down to hold the SUV. We gave then a check and they said that they would hold it until we gave them the go ahead to cash it. We liked the nice approach that the finance person had, but he and his department strewed up majorly twice. Instead of holding our check as he had agreed there was an attempt twice to deposit the check that bounced incurring bank charges! Once we informed them of their mistake, It also froze our debit card that we were going to use on our trip. These mistakes should never have been made. One other issue is Hannah's manager, whose general approach was fake and not genuine, congratulates us upon buying the HRV, until I abruptly informed her that we had not yet bought it. Some concessions were made to make up for the adverse consequences their missteps had engendered. One last criticism is that we never received an email asking us to rate them and comment on how it went. When buying a new car that is standard practice. I suspect that a survey was not sent out since they knew we were dissatisfied. All in all we love the vehicle and we think Hannah's likeability and soft sell approach was wonderful. The dealership is very fortunate to have her in their sales force.
• BV

  Billy Vue

  Nov 11, 2025
  1.0
  FIRST-TIME BUYERS: RUN. 2026 CR-V Hybrid Sport-L, 0-down. Referred by sister’s best friend’s boyfriend — came in trusting, comp in hand. Supposed to be “easy and quick.” Instead: hours of waiting. Salesman B kept ducking in/out, flashing papers, thinking that’s “disclosure.” B: “Raise deductible to $1,000 + GAP = that’s what I’d do!” → Bird hits car. GAP skips comp. I’m out $1,000+. He denies saying it. Then: B slipped in 4 mystery packages ($10k+) Never once : “Do you want X for $X?” I never confirmed : Okay add package x for x price." [Image 1: My comp — car only = $42,946.02 out the door. [Image 2: Buerkle quote confirms match with Gap $43,490.27 then B still up-sold me $10k in junk] Finance manager? Helped remove it all. Said: “That was sales.” Called back. B denied. Manager J: “We disclose everything legally. I disagree with you” → Hung up mid-sentence. Twice by B and manager J. "$10k isn’t a lot depends on who you ask ” said the manager J To me? Scummy. Snakey. Pressure sales. Bring a lawyer. Record everything. Or walk.
• EM

  Estevan Palma Medina

  Nov 10, 2025
  5.0
  Just got this 2023 Honda civic sport thanks to (Andre’s) showed me everything I needed to know about the car and features details etc . He was very knowledgeable made the process of getting the car super easy and fast and got me out with the car in no time. He did such and amazing job didn’t make things confusing he sure knows what he is doing I will most definitely come back for another car from him also speaks Spanish for any Latino person that speaks only Spanish interested in coming for a car this is you’re guy to go to forsure!. Thank you for the car Andres I’m very thankful !.
• MM

  Maggie May

  Nov 2, 2025
  5.0
  This is my third time leasing at Buerkle Honda, and every time I think I’ll “shop around” like my dad taught me… you know… to be a responsible car owner… I end up right back here. Every. Single. Time. They’re just the best. You know that gross “order taker” vibe some dealerships give off? Or that icky feeling like someone’s trying to take advantage of you? Yeah, none of that here. As a woman, I’ve definitely felt that elsewhere but at Buerkle, the energy is totally different. The vibes are good, the atmosphere is warm, and every single person from the front desk to the service department, finance, and sales makes you feel like family. I’ve worked with Sarah Nelson before, and this time Brittany Miller helped me out. She was amazing! She went above and beyond to get me into my new car, made turning in my old lease ridiculously easy, and got me a great deal. Thank you, Brittany (and the whole Buerkle team)! I’ll definitely see you again for my next lease.

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