Buerkle Honda

Reviews

• NB

  Noah Burkitt

  1 day ago
  1.0
  Today I went to turn in my car because there's a recall on the airbag and when they took the vehicle from me and handed me a loner rental car, I forgot to take my house keys off of my car keychain and I left and I went all the way home before I realized it. That is when I became annoyed with myself, but it's fine. It's a short drive. I'm driving a 2026 CRV so it might be an Enjoyable drive. When I get back to the service center, I'm thinking this is something that happens often enough that the service people know what to do in this scenario and even in my head I'm thinking they probably could have reminded me to take my house keys off my keys. You know maybe it's not their fault. It's my fault that this happened but they could have reminded me that would have been good customer service. So when I approach the desk the young woman there tells me did you leave your cars in in the rental cuz she thinks that I'm returning the car that I just picked up 15 minutes ago. I clarify that I'm here to pick up my house keys. I need my house keys. I did not specify that my house keys are attached to my car keys and so for the next couple minutes. Apparently these service members assume that my house keys are in my car and it takes me a couple minutes to realize that they don't think that my house keys are attached to my car keys or they think that my car keys are in my car that they've already driven away from the service center. So I ask why would my keys be in the car? And they asked me where did you leave them in the car? And I'm like the keys are attached to my car keys. Are you leaving my car keys in my car so eventually they figure out Oh the keys are all we need and we don't need the car at all. He just needs the house keys off of his car keys. From that point on it took 20 minutes for me to get my house keys. What appeared to be three 18-year-olds struggled to put their brains together to figure out which work order this is or or which number goes to what keychain that they have assigned to some board somewhere. It was so frustrating that I'm writing this review and it took a lot in me to not actually ask to speak to the service director because I didn't want to lose my temper because I do respect service workers but I also respect quality. You need to make some serious changes at your service desk. I mean just train your staff. equip your staff to do their jobs well management is entirely to blame for this poor service. I'm not responsible for my car. Having a recall on the airbags that Honda produced and could kill me and so I'm already being inconvenienced by Honda in this way and you have made it even worse. I do not recommend coming to this dealership and I will not come back to this dealership in the future for service.
• MH

  Melinda Heaser

  2 days ago
  5.0
  AJ was my sales representative, and he was outstanding. I had been stalking the websites of every Honda dealership in the metro area for several months, hoping to trade in my well‑worn Pilot for a newer Certified Pre‑Owned model. Buerkle consistently stood out for having the best selection and very competitive pricing. When Honda announced its Certified Dream Deal Sales Event with 1.49% financing for qualified buyers—a rare opportunity given today’s high interest rates—I knew I needed to act before the promotion ended. On the final day of the event, I noticed an incoming Pilot listed on Buerkle’s website and reached out immediately. I was connected with AJ right away. Although the vehicle was still in inspection and not yet ready for a test drive, AJ understood how important it was for me to take advantage of the financing before it expired. He arranged to have the process expedited so I could test drive the vehicle and make a decision that same day. He even stayed late to accommodate me, despite my own hesitation from waiting until the last minute. I openly admit that I dislike shopping—especially car shopping—and I typically dread dealing with high‑pressure sales tactics. AJ completely changed that experience for me. He handled my nerves about making a major purchase with humor, patience, and professionalism, making the entire process seamless. While I didn’t receive as much as I hoped for on my trade‑in, I still walked away with an excellent deal on a newer CPO Pilot—and an unbeatable interest rate. I highly recommend AJ and Buerkle to anyone considering a Honda dealership in the metro area. Thank you, AJ, for making this such a positive experience.
• MS

  Michael Schaffer

  Feb 23, 2026
  5.0
  When the time came to look for a replacement for my Mazda CX-5, I did my homework for a few months and landed on the Honda Pilot. I've had about 15 cars in my life and am a self-identified car guy. I'm also a financial professional, so I wanted to understand the numbers before I went into a dealership. Looked around, found the best selection of CPO Pilots at Buerkle, reached out through the website and was put in contact with Brittany Miller. From the jump I was put at ease. I knew what I wanted, what I wanted to pay, what my trade was worth, and how I wanted to structure the deal, which wasn't the most common method. Brittany did a fantastic job of working with the desk to build the deal, made sure we were comfortable, and knew quite a bit about the car I was interested in, which I've not always found to be the case with sales people. She suggested a couple options, always with the point of giving me the information and letting me decide. 0 pressure. I got the car I wanted, for the price I targeted, and got what I wanted for my trade. We were door to door in 4 hours, which given it was a very busy Saturday, I thought was incredibly efficient. Highly recommend Brittany specifically, and Buerkle overall, to anyone.
• KS

  kariann scott

  Feb 16, 2026
  1.0
  I went to go test drive a Kia stinger after it had been in the negatives a week prior. When I went to test drive the vehicle on a typical MN winter day in January (18 degrees), I was told that it is too cold for this ‘too high of a performance car’ with ‘performance tires’ which was false information. After looking at the car it was easy to verify there were snow based all season tires that they seemed unaware of? They had told me to come back when it was warmer. The day that they gave me to come in was actually colder than when I went in to test drive. I called after as I was thinking about it just to ask follow up questions as I was looking to purchase it the same day. I also let them know that I had driven a Kia stinger when it was -15 degrees out at a genesis dealership nearby. They’ve lost my business, save yourself a trip and don’t bother going to try to test drive their vehicles. Seems like there is a lack of honesty, will not be going back and will not be recommending them!
• MX

  Moua Xiong

  Feb 10, 2026
  1.0
  I had a very frustrating experience at Buerkle Honda. I had to walk into the service garage three separate times before anyone acknowledged me. During that time, multiple staff members were standing around talking, joking, and laughing among themselves. When I finally spoke with my Service Advisor, he agreed that the issue should be covered under warranty but said he needed approval from the Service Manager. The Service Manager, Andy Hessy, refused to authorize the repair, claiming that “Honda America” would not pay for it. This directly contradicts Honda’s warranty, which clearly states that defects—including gaskets—are covered. What made the situation even more frustrating was the inconsistency in how the issue was handled. When it was believed that my vehicle was out of warranty, I was immediately advised to pay for diagnostic testing to identify the oil leak. However, once it was confirmed that my vehicle is still within the powertrain warranty, the issue was suddenly minimized. It went from being described as a leak requiring diagnostics to being labeled a “minor seep,” and I was told to just keep an eye on it. Andy Hessy even said, “I wouldn’t even recommend you fix this because it’s not a problem.” This is despite the fact that the technician submitted a work order recommending replacement of the gasket. The abrupt change in tone and explanation once warranty coverage was confirmed is unacceptable. With only 8,000 miles remaining on the warranty, it feels like this was handled to avoid warranty responsibility rather than to support the customer. If Andy Hessy is representative of Buerkle Honda’s service standards, then profit clearly comes before customer care and brand integrity. I would strongly caution others before doing business with Buerkle Honda, particularly their service department and Service Manager Andy Hessy.