Apple Chrysler Dodge Jeep Ram

Reviews

• JJ

  James

  Feb 26, 2026
  1.0
  I'm not the first one and won't be the last to give them bad review. Service Dept. is always overbooked, don't expect your car to be looked at the same day. Every time and this has been many times, drop car of in the morning, then get contacted at the end of the day letting me know they don't have time to look at that day. Why does one even bother making appointments, when they just overbook themselves, and they don't care. I have spoken to many managers there and it goes nowhere. If your shop is full stop taking appointments, it is really that simple. What should only take day to get something fixed can take a week or longer. If you complain to them, they don't care. Remember when buying car you will most likely get it serviced at the same place. No matter how great the car buying experience is it all goes down hill the first time you need service. I urge everyone to who has had the same experience to write a review. I urge anyone looking to buy car go somewhere else, just don't use them. When you get the service surveys give them one star on everything, this info sent to Jeep Chrysler, they need to be aware of the how this service dept is run.
• DT

  Devin Taylor

  Feb 25, 2026
  5.0
  My experience here was awesome ! They very much take into consideration the vehicle that youre looking for and will do all They can to give you what youre asking ! I want in with anxiety and fear and left with a huge smile on my face along with the vehicle I was looking for! Frank specifically is who I am recommending to people interested in buying a vehicle. He has TOP TIER customer service.
• MR

  Matt Requejo

  Feb 24, 2026
  1.0
  I don't even know where to begin with how absolutely disgusted and betrayed I feel after our experience with this dealership. We purchased a used 2014 Dodge Ram — yes, as-is, we understood that — but what we didn't understand is that we were essentially handing over our hard-earned money for a truck that would be sitting completely inoperable in our driveway just one month later. Within weeks of purchase, the exhaust filter, DEF system, and throttle control lights all came on. The truck went into limp mode and gave us a 150-mile countdown to get it serviced. We took it to a reputable, independent mechanic who spent $350 trying to diagnose it and couldn't even pinpoint the root cause — and they told us, point blank, that a truck at this stage of life should NOT be exhibiting these kinds of systemic failures. They advised us to go back to the dealership, saying most honest dealers would be willing to work something out in a situation like this. So we did. And that's where things went from bad to absolutely infuriating. We were brushed off by the sales manager without so much as a second thought. We then reached out to our salesman, Paul Talbot, forwarded our full diagnostic report, and spent nearly a MONTH going back and forth trying to get someone — anyone — to do the right thing. A month. While our truck sat dead in our driveway. While we continued making loan payments on a vehicle we couldn't drive. After all of that, the best this dealership could offer us was a trade-in value so low we'd be catastrophically upside-down on our loan. When we asked — begged, really — if they could at least get the truck to an operational state, the answer was a cold, flat no. That's it. That's all they had for us. I am not naïve. I know what "as-is" means. But there is a difference between legal obligation and basic human decency. There is a difference between what you're required to do and what is simply the RIGHT thing to do for a customer who trusted you. This dealership knows nothing about that distinction. We now own a truck that is nothing more than a very expensive, immovable lawn ornament — and a loan we are legally bound to keep paying on it. The financial and emotional toll this has taken on our family is real, and this dealership couldn't care less. Do yourself a favor: do not buy from here. Do not trust Paul Talbot. If anyone ever asks me for a dealership recommendation, I will make sure they know exactly what happened to us here. This was the definition of "too good to be true," and we are paying the price for it every single day.
• SM

  Shakopee Mike Mills

  Feb 18, 2026
  1.0
  Please take a moment to read this before you purchase vehicle from Apple Chrysler Dodge Jeep Ram. They are great at selling you a vehicle, but after that is where you will regret using them. If you need your vehicle serviced for anything be ready to for it take long time, every time you need service. They are always over booked, making an appointment does not guarantee anything. Countless times I have dropped my vehicle off with an appointment only to not have it looked at that day. They will wait to contact you until around 4PM or so then tell you they didn't get chance to look at it. Then you have to wait until the next day only to get updated at the end of the day again of what is wrong, from there it can take 2 more days to fix your issue. On average each time I have dropped my vehicle off for service it takes 5 to 7 days to get it fixed. I have contacted their management on this many times, it falls on deaf ears they don't care. Save yourself the hassle and purchase your vehicle from different dealership.
• JW

  Justin Wilson

  Feb 17, 2026
  5.0
  I connected with Miguel about a Jeep Grand Cherokee L Limited and it was truly an awesome experience! Him and every team member we connected with was knowledgeable, friendly, and seemed extremely genuine through the whole process. Though we didn't end up purchasing a vehicle due to some issues with MSRP and JD associates values on vehicles with our credit union, we'd definitely recommend them to anyone who's in need for a new vehicle. Their inventory was much larger than some of the other Jeep dealers in the city!

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