Intoxalock Ignition Interlock

Reviews

• KT

  Kristina Thompson

  Apr 11, 2026
  1.0
  Granite City has still not solved my problem.
• AS

  Angela Schaefer

  Apr 9, 2026
  1.0
  ⭐️ 1 Star – Absolutely unacceptable experience with Intoxalock I would strongly NOT recommend Intoxalock to anyone. This company has been nothing but frustrating, disorganized, and financially draining from start to finish. I followed all requirements exactly as instructed, yet I was still charged for a calibration that should have been covered. On top of that, they charged me triple for a monitoring service on a Monday, even though they were fully aware my device was scheduled to be removed that same week on Thursday. I also made multiple requests to have the device removed early (before my lease period ended) specifically to avoid extra removal costs—and they completely ignored that, resulting in more unnecessary charges. The billing issues don’t stop there. They repeatedly claimed they sent a PO/code to my service provider for recalibration payments (which is supposed to be covered under my plan), yet the last three visits they failed to do so, forcing me to pay out of pocket. That is unacceptable. Customer service is just as bad. I have spent HOURS on hold—easily over 10+ hours total— because their system is constantly experiencing “technical difficulties.” It feels like they make it nearly impossible to get help or resolve issues. As someone with a disability, this entire experience has been even more difficult, and it truly feels like they take advantage of customers rather than support them. To top it off, they are now trying to charge a final closing fee of around $70, after everything else I’ve already paid. This company lacks accountability, communication, and basic customer respect. There are clearly major issues with their billing practices and internal systems. Save yourself the stress, time, and money—go with literally any other company.
• MA

  Madge Albrecht

  Mar 24, 2026
  5.0
  My device showed a lockout I paid my balance due but still do not know what the problem is due to lack of human contact. Systems down. Very frustrating. I can pay my bill, you take my money but I have no idea what the problem is. My calibration date is 3/30/26. Please reply. Customer service should be number one I am very pleased with my recent contact from intoxilock. I received a reply and a phone call. Th phone call addressed my issues. Thank you
• KM

  KING MARCO

  Jan 30, 2026
  1.0
  Not accurate with inspections, leading to additional customer costs and fees; store manager communicates poorly with customers.
• JG

  James Gall

  Apr 1, 2022
  5.0
  Jesse and the boys at Granitecity Tire very professional got my breathalyzer installed in a timely manner and even gave me a free grande city tire mug so I was very happy with my service!!.

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