Mister Car Wash

Reviews

• MO

  Matthew OFlaherty

  Feb 23, 2026
  1.0
  Travis the “general manager” was part of a crew that put a 4” rip in my backseat. Their motto is to deny deny deny and if I wanted a refund I’d need to bring my card back to have it swiped. They knew I lived an hour away so made sure to say they couldn’t refund on the spot but could once incident report was reviewed. Funny I said an employee was on the seat and boot probably ripped it. Travis said nope that couldn’t have happened. I said ok let’s pull the tape and surprise they said can’t do that. If you want to spend $50 to have your stuff wrecked then this is the place for you!
• JH

  Jon H

  Feb 13, 2026
  2.0
  I usually use this car wash but the last 2xs it did not clean the back window. The gas station does a better job.
• AA

  Ammar Abdalla

  Feb 11, 2026
  5.0
  I want to take a moment to recognize Ryan for his outstanding customer service skills. He consistently goes above and beyond in every interaction. What truly sets Ryan apart is his ability to engage in genuine conversations — he doesn’t just provide service, he builds relationships. He is always professional, approachable, and attentive. His consistency is remarkable; you can count on him to deliver the same high level of service every single time. Ryan’s communication skills and positive attitude make every experience smooth and enjoyable. It’s rare to find someone who combines reliability, personality, and professionalism so well. Ryan is truly an asset to any team.
• MH

  Mike Hoeft

  Feb 6, 2026
  5.0
  I’ve been an unlimited member since 2015. I love both the exterior and interior washes. I especially like the fact that if the wash isn’t perfect… you just drive around and do it again.
• SS

  Stand by your words S

  Jan 31, 2026
  1.0
  I have been a loyal member of Mr. Car Wash for more than five years, which is why today’s experience was especially disappointing and stressful. I visited the Mr. Car Wash location on 41st Street NW in Rochester, MN, expecting to receive the interior cleaning service I had requested. Unfortunately, the doors were locked, and I was left waiting for more than 30 minutes without any explanation, apology, or assistance from the staff. Although there were more than five employees present, no one came to address the situation, communicate the delay, or assist customers. This reflects very poor customer service and a lack of professionalism. In past visits as well, the staff have seemed incapable of properly handling customer service or cleaning vehicles thoroughly. At times, their behavior has even come across as unprofessional and dismissive, and there have been instances where customers were threatened with membership cancellation despite the service shortcomings coming from the staff themselves. Customer service is a fundamental skill in any business, especially one that depends on repeat customers and memberships. It is not just about completing a task, but about treating customers with respect, patience, and professionalism. Employees should be trained to communicate politely, handle concerns calmly, and take responsibility when standards are not met. Strong customer service builds trust, loyalty, and a positive reputation, while poor service drives customers away and damages a company’s credibility. As a long-time member, I expected better treatment and a higher standard of service. I hope management takes this feedback seriously, improves staff training, and ensures customers are treated with courtesy, professionalism, and respect in the future.

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