Enterprise Rent-A-Car

Reviews

• KJ

  Keeley Johnson

  Nov 7, 2025
  4.0
  A bit of the main drag but friendly service!
• SK

  Sheree Knox

  Nov 5, 2025
  5.0
  Staff is professional kind and courteous..I mistakenly booked my rent for the following week; in which I didn't mean to do I in fact needed it for that moment I walked in thinking I had a reservation and still it was no problem for me to get switch around and was able to get a rental that same day despite my mix up of dates when booking online.
• IM

  I Mac

  Nov 4, 2025
  5.0
  Rented at standard price and got a premium vehicle. While understaffed, team was attentive. Clean vehicle.
• EA

  Eric and Jess Aguirre

  Oct 26, 2025
  5.0
  We recently discovered an outstanding balance on our account from three years ago—something we had no idea was still there. Moe, the manager at the Rochester office, went above and beyond to investigate the issue and resolve it for us. His professionalism and dedication were outstanding. Considering how long ago the charge was and the fact that we’ve rented many times since, this level of customer service truly stands out. Thank you, Moe!
• HD

  Halima Denise

  Oct 25, 2025
  1.0
  I have been a loyal customer, renting from Enterprise every month since January 2025, and have always complied with all requirements when using my debit card. Until recently, I was never asked to provide pay stubs or a utility bill. These requests only began last month, so if this policy has been in place previously, it was not consistently enforced. During my visit last month, I was told that my ID didn’t match my address, even though I have lived at the same residence for four years. I provided my utility bill showing the exact same address as my ID, which resolved the issue at that time. This month, on October 24 2025, I brought my pay stubs, lease ledger and a current utility bill showing that my account was fully paid. The utility company representative was even on the phone confirming that I had no past-due balance. Despite that, Manager Tommy refused to process my rental, claiming the “forward balance” shown on my bill was an issue even though it was a credit, not an amount owed. The utility representative reviewed Enterprise’s own website policy, which states that the company “may require a current utility bill in your name as proof of address.” The policy says nothing about past-due or forward balances. She offered to speak directly with Tommy to confirm that my account was current, but he refused to speak with her, calling her “rude,” though she was polite and professional throughout. While this was happening, a woman whom Tommy identified as a new risk management employee briefly walked out as we were discussing the issue. She shook her head “no” without hearing the full situation. I repeatedly explained that my account was paid and that the utility company was on the line confirming it, but she left without speaking to me. When I asked Tommy to contact her to review the situation, he claimed he did not have her number, then later said he texted an associate to reach her. Eventually, he stated that her answer was “no,” without any explanation. In addition, I was spoken to in a sarcastic and unprofessional manner. On one occasion, Tommy, the manager, said, “Make sure your card doesn’t decline,” in front of other customers. My card had only declined previously because it was temporarily locked for security reasons which he was also aware of. I found this comment unnecessary and embarrassing. On another occasion, Moe, a staff member, said, “Oh, you’re back renting for another month?” in a sarcastic tone, as if it were a problem that I was continuing to rent from Enterprise. I have always paid and been a respectful, loyal customer, so these repeated remarks felt unprofessional and dismissive. The combination of inconsistent enforcement of policy, refusal to acknowledge valid documentation, and repeated public remarks has left me deeply frustrated and disappointed. Even the utility representative who witnessed the situation stated that I was treated unfairly and encouraged me to file this complaint. I respectfully request that this matter be formally investigated and that proper action be taken to ensure consistent, fair, and professional treatment of customers at this Rochester, MN location.

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