Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Broadway Ave. South in Rochester, MN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Rochester, MN or call us at (507) 289-0957.
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported poor service and unhelpful attitudes.
Staff Knowledge
Several reviews highlighted the staff's knowledge and willingness to assist, particularly in helping customers find and install parts.
Positive Experiences
Many customers shared positive experiences with specific employees who went above and beyond to assist, particularly in emergency situations.
Inconsistency
There are reports of inconsistent service quality across different locations, with some stores receiving high praise while others were criticized for lack of assistance.
DB
Daniel Buxton
1 day ago
1.0
Didn't have the part
SW
Sierra Walker
Dec 26, 2025
1.0
Dec 26, 2025. It was about 7:55/8pm and I went here and a young guy with curly type hair didn’t seem the friendliest as I explained what was going on with my vehicle. He mumbled and didn’t seem like he wanted to help me. I asked if he could test my battery so we went outside and the tester showed that my battery is good. I however have had issues the past two winters with having to charge the battery at home to get my vehicle to start. I don’t remember when the battery was last replaced so I asked him if he could go ahead and replace it and he declined. Again I could barely make out what he was saying but something about it being night time and too much stuff going on at night time for him to do it and that he wouldn’t do it… You guys have lost a customer now. I called o Reilly up and explained what happened and the guy there replaced my battery happily. Please teach this young kid some customer service or let him go. Almost felt teary eyed because I have been battling with my jeep the past two winters and was declined to get a new battery.
KM
Kayla Michelle
Dec 14, 2025
5.0
Went to get a bulb to replace a headlight. Not only did they help me find the right part but they replaced it for me right on the spot! Friendly service, very helpful, highly recommend!
BB
barb Blomgren
Nov 24, 2025
5.0
Outstanding assistance. Thank you!
RK
Rochelle Kalvig
Nov 20, 2025
5.0
Had a wonderful experience this week! I had a tail light out and ran in hoping that someone would also have some tools to help me replace this as I had a long drive ahead. The workers quickly went to their own cars and grabbed some tools without hesitations and helped me replace the light. So so kind!!