Car-X Tire & Auto

Reviews

• NN

  Niko

  Dec 4, 2025
  1.0
  I had them swap out my all-season tires for my winter ones. Not only did it cost over $180 just to do something so basic, but they didn’t even bother properly airing up any of the tires! Absolutely ridiculous. I will not be returning and instead will be going to a mom & pop auto/tire shop next time.
• RW

  Ron Wallace

  Dec 1, 2025
  1.0
  John the rude and incompetent manager: I’ve been going to CarX in Robbinsdale for 20 years for repairs to my work van. 7/28/25, I brought it in and met John, the manager for new tires and to find an AC leak. He filled the van with freon but failed to find the leak and said to bring it back if there were more problems. When I went to pick up the van it was undriveable as antifreeze was leaking from the van (it never had leaked before). John refused to take responsibility for the leak and said the radiator must have failed coincidentally while they were working on it. The van had work 4 weeks earlier and John suggested that it was probably damaged four weeks earlier when I had the struts replaced with a different mechanic. I think that’s ridiculous that antifreeze would just start leaking four weeks later when they happen to be working on it. I had questions but did not pursue the issue further and had to pay for a new radiator. The freon continued to leak and I brought it in 3 more times over the summer for the same issue. On September 26th I brought the van in in the morning for the 3rd time and John called back at 3:00 pm told me we’d have to reschedule as they were too busy, even though I had an appointment, and my van had been there all day (cost me $25 in Uber fees for no reason) 10/3/25, I returned for my 4th and final appointment to have the AC leak repaired. After a full day, John explained that they found the leak finally, but that they still would not be able to fix it that day as they needed parts, and he suggested that I get the parts myself as it would be cheaper. I had the feeling John was unable to deal with this issue and was blowing me off. I asked John if he would fill the freon again, as after 4 failed attempts and paying $200 to fix the issue, it was still blowing warm air. John became angry and suddenly hung up on me! I was taken aback and called him back immediately. I said we must have been cut off, and he said stated: “No, I hung up on you, and to be honest I really don’t ever want to do business with you again”. He said I blamed them for the radiator leak earlier in the year (even though I really hadn’t and dropped the issue that day). He said he’d fill the freon again but to never come back! I did get upset and raised my voice and expressed my displeasure with his total incompetence, and rude behavior. I picked up my van that day and the issue I paid for (leaking AC) remains unresolved to this day. I don’t think it was unreasonable to ask for freon again, considering the circumstances. I’ve never been so insulted before in dealing with a business. I suggest you just go to another place for service on your vehicle and save the hassle or risk similar incompetence and rude behavior. (Note: The other “technicians”, were very kind, professional, and nice people. John clearly was the problem). (Post Owner Response addition) 1st: I dropped my van off in the AM, John, your rude incompetent manager called me AFTER THE WORK WAS DONE and told me the antifreeze started leaking AFTER THE WORK! I didn’t stay there during repairs and the van WAS NOT leaking and never had prior to dropping it off 6 hours earlier with your worthless and incompetent workers. So let’s put that nonsense to rest NOW. 2nd: I paid you to find an AC leak. Your idiots are too incompetent to do that so they just kept refilling it (3 times total after 4 trips) because had you fixed it the 1st time, you wouldn’t have had to refill the Freon an additional 2 times RIGHT ? I suggest you and your incompetent boys find another line of business, and that customers find somewhere else.
• TP

  Tyler Page

  Sep 11, 2025
  5.0
  I don't normally leave reviews but I just got such great service I needed to. I got new brakes about 3 weeks ago from here, they got them done quickly and reasonably priced. Last night all the sudden I started having some really concerning sounds happening so I sent in a request for an appointment today - John called me right away in the morning to bring my car back in today and they had if fixed within like 20 minutes free of charge. My car is now driving the smoothest it ever has. Great service and great customer service. I will be back.
• KD

  Kaylee DuFay

  Aug 25, 2025
  5.0
  They were fast, friendly, and well priced!! As a woman I always feel respected and treated fairly here! John and Gabe run an honest shop!!
• WW

  W W

  Aug 25, 2025
  5.0
  I have always, always had a great experience here! John and his team take care of their customers, treat them respectfully, and do great work! It’s comical to read some of the reviews on here!! Seems like people these days just can’t handle common things like inflation (price increases) or hearing the word no. Sad!! I will always recommend these guys to anyone looking for an honest, fair, and caring shop.

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