Penske Truck Rental

Reviews

• TS

  Temidayo SHODIMU

  Apr 27, 2025
  5.0
  it was greatt
• PP

  Pinky Patel

  Aug 26, 2022
  5.0
  Quick and easy to rent
• CM

  Camille Miller

  Jul 13, 2019
  1.0
  I recently rented a truck with Penske. I reserved the truck about 3 weeks prior to my move date. I was scheduled to pick up my truck at 8am on June 30th. I got a call and voicemail at 4:59 on June 29th saying that they did not have a truck for me, that their office was closing at 5pm, but I could call back the next day at 8am if I had any questions. I had been counting on the truck to store my things overnight because I had to be out of my apartment at 12pm and wasn't able to move into my new apartment until the following day. There was no apology or ideas for how I would be able to move my things as scheduled. I was forced to call around to other places (Uhaul, etc) on a Saturday night trying to secure a truck for multiple days at a very busy time of the month. I was not able to secure an alternative moving truck in the tight turnaround. I called Penske at 8am when they opened again and they said they had a truck for me in Mound (significantly farther away). So I started the 35 minute trip to Mound, when they call me on my way and say they have a truck for me in Plymouth. I ultimately ended up with a truck, but was way more rushed moving things, was hours delayed, and this added a lot of stress to an already stressful time. I will say that once I got to the Home Depot to rent the truck, the staff were very nice, helpful, and efficient. I was very disappointed that Penske would not even acknowledge that they were hugely inconveniencing me and that they would not even apologize for not having a truck for me that I had reserved.
• JA

  Jason Andersen

  Jul 25, 2014
  1.0
  Stuck in rural Kansas due to 26' Penske truck DPF failure two days after renting a truck from this location. Called roadside and they walked me through manually "cleaning" the filter. Attempt one did not work, and neither did attempt two. I had my car attached on a tow and told roadside I would be content driving to my destination, Phoenix, and they tow my truck and or fix it. Rep thought that was reasonable and got back to me hours later saying his "bosses" have a new plan and it was a take it or leave it plan! The nerve! I'm stuck in a failed truck in 102 degree heat with no one around and they try to dictate everything. They told me I have to stay with the truck (at this point I am very hot and running out of water with no food and the only building, a church, wasn't open). Eventually we were told we would need to find a local hotel to stay the night and they will bring us a new truck "hopefully today, but maybe tomorrow due to my rural location." They then would need to find movers to unload and load the truck with the hope I can travel on the next afternoon. Who is liable for damage with the new unloading and loading? This has been a complete nightmare due to the poor communication and the lack of urgency on their part--they're not the one stuck in the middle of nowhere with a broken down truck! I have a wife and newborn waiting in Phoenix for me. I've had to cancel other hotels and have been under incredible stress due to this experience. What is ironic is that when I called the rental company I specifically said I had a very poor experience my last move with Penske and to make sure I had a worry free truck. They assured me and even said they'll "put it in their notes." My last move the truck's engine would make a loud "bang" sound and then stutter as if it were stalling. Imagine that every 30 minutes in a cross country trip! I will never use Penske again and will be promoting others to seek their moving needs elsewhere. I hope this nightmare ends soon as it can't possibly get any worse.

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