Penske Truck Rental

Reviews

• PP

  Pinky Patel

  Aug 26, 2022
  5.0
  Quick and easy to rent
• LS

  Leanna Slivnik

  Feb 25, 2020
  5.0
  Great customer service!
• JR

  Jason Reel

  Mar 19, 2019
  1.0
  I had a horrible expierence Satorday March 16th. It started out when I orignally set up my rental with them and they wanted $400 for a car trailer, but when they called I explained UHaul had them for a lot less snd they lowered it for me. But now lets get to Saturday, I admit I screwed up on my date to get the truck but I was set up for one way from Plymouth to Marion, Ia. I get there and see if we can switch the dates and they tell me they dont have any one way trucks left but I could use a round trip truck. Ok I am fine with that so I tell Thor Marion is 285 miles away and he tells me thats fine your truck will be less then $341 for the weekend. I thought I was getting a hell of a deal bc he was even throwing in the trailer for free. So after we get everything straightened out I was originally told there was no deposit but guess what now I have a deposit of an extra $150. So right now I am paying $100 more than my quote for a round trip. Now we get everything moved and on my way back to drop the truck off in Brooklyn Park I get gas in Albert Lea. At this point I am broke bc I had no plans of a $150 deposit so I cant fill up the truck again. So I leave the truck with 3/4 of a tank of gas. I get a call monday saying I still owe them over $200 and I ask how that is possible, they say I used 17 gallons of gas to drive 110 miles, and I drove 600 miles not the 300 they billed me for. Then I tell them I knew I would have to pay the gas bc I thought it would be $5 a gallon but was I wrong they charge $8/gal, but they could take it out of my deposit and she tells me you didnt pay a deposit. So at this point I was irrate and so she calls back to home depot and finds out I did pay a deposit. She tells me now that I am getting my $150 back but I still owe $271($120/gas and $151/mileage). So I ask how come I have to pay for your screw up your quote, so in the end they end up only charging me the $443 I originally paid but what pisses me off the most is I had $30 I just got in my checking account for me to get gas in my own vehicle and they took that money too and have yet to return it! These guys are scam artist and greddy dont use them!!!!

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