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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.5
(140 reviews)

Business Details

4093 Chelsea Road, Monticello, MN
55362, United States
(763) 295-6225

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Monticello, MN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Monticello location today.

Location

Enterprise Rent-A-Car
4093 Chelsea Road, Monticello, MN
55362, United States

Hours

Reviews

4.5
140 reviews
5 stars
108
4 stars
12
3 stars
6
2 stars
3
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly and professional service provided by the staff, with many highlighting specific employees for their exceptional assistance.

Vehicle Quality

Many reviews noted that the vehicles were clean, well-maintained, and enjoyable to drive, although there were some complaints about receiving different vehicles than reserved.

Reservation Issues

Several customers experienced problems with reservations, including last-minute cancellations and being charged for unnecessary insurance, leading to frustration.

Pricing Concerns

Customers expressed dissatisfaction with pricing, citing high costs and feeling overcharged compared to competitors.

Mixed Experiences

While many had positive experiences, some customers reported negative interactions, particularly regarding professionalism and communication.
  • DA
    Don Alverson
    Feb 19, 2026
    5.0
    Friendly, professional staff. Would use this location again.
  • KH
    Kam Hanson
    Feb 11, 2026
    5.0
    Ryan is a rockstar
  • WE
    Wendy Eichmann
    Jan 24, 2026
    5.0
    Very friendly, professional service
  • BI
    Breanna Inzunza
    Jan 12, 2026
    5.0
    I cannot find my exact review but my initial review was not great as we had a lot of complications on our first rental here , we came to find out it was managements first week in the job and we totally understand that mistakes can happen in that time , they did apologize and we appreciate that alot ! We have rented from here two times after that and they have been great even “upgrading us” . We are renting from them this week again and looking forward to it .
  • RR
    Rob
    Jan 12, 2026
    1.0
    This place delivers the kind of customer service you’d expect from a collapsing circus. Every location I’ve visited has been a pleasure, but this one takes the crown. The tall, dark haired, stiff-as-a-flagpole woman at the counter acted like basic courtesy was beneath her. Zero professionalism, zero effort, zero clue. She carried herself with the kind of miserable attitude that screams she’s already given up on her job and everyone around her. If this is their idea of customer service, it’s a joke. Do yourself a favor and steer clear of this location entirely.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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