Customer Service
Overall, customers praised the friendly and professional service provided by the staff, with many highlighting specific employees for their exceptional assistance.
Vehicle Quality
Many reviews noted that the vehicles were clean, well-maintained, and enjoyable to drive, although there were some complaints about receiving different vehicles than reserved.
Reservation Issues
Several customers experienced problems with reservations, including last-minute cancellations and being charged for unnecessary insurance, leading to frustration.
Pricing Concerns
Customers expressed dissatisfaction with pricing, citing high costs and feeling overcharged compared to competitors.
Mixed Experiences
While many had positive experiences, some customers reported negative interactions, particularly regarding professionalism and communication.