Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Lyndale Ave South in Minneapolis, MN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Minneapolis, MN or call us at (612) 851-1350.
Overall, customer service experiences varied, with many praising helpful and knowledgeable staff, while others reported poor service and lack of assistance.
Staff Performance
Several employees received commendations for their exceptional service, particularly Louis, who was frequently mentioned for going above and beyond.
Store Conditions
Some customers noted cleanliness issues outside the store, while others appreciated the organization and stock availability inside.
Staffing Levels
There were complaints about being short-staffed during busy times, leading to delays in service.
Product Availability
While many found the store well-stocked, some customers experienced issues with specific parts being unavailable or incorrect.
CE
Chelsea Estudillo
Oct 4, 2025
1.0
Went in to check the health status of my battery, turns out it was dead. I was ready to buy a new battery and I asked if they could help me install it. Immediately the employee said they couldn’t because there wasn’t enough staff. There were 4 employees total! Yet, I was turned away for no legitimate reason. Poor customer service, I would give 0 stars if I could.
HH
Hollie Homes
Aug 31, 2025
5.0
The nice lady working today, Sunday, was so extremely helpful and polite and made the experience of buying three lug nuts and a tool a smooth experience for us two ladies who knew nothing about lug nuts. She was patient and informative. You have a gem of an employee.
DD
Duncan Dahl
Aug 6, 2025
1.0
I went in to get my battery tested, knowing it would most likely need to be charged on Monday evening (8/4). Vehicle sitting, not being used, etc., bare in mind battery has less than 300 miles on it since January.
Autozone employee tested the battery, and it failed, so they said they'd charge it up. Should only take about an hour, they'd call me when it was done xyz.
When I went in to check on it two hours later, they said the battery should be done charging. They tested it, and it failed again. Ultimately, the employees' determination was it was a faulty battery. They did willingly check to see if I had bought it from autozone and let me know I hadn't. I said I'd contact the company that sold it to me and move on with it from there.
Now, here's today (8/6). I get AAA out for battery service. The tech just applied the jumper cables, and the battery has enough to trigger the vehicles alarm system. A full jump and within two minutes the car starts up. AAA guy says, "Let it run for 60-90 minutes to recharge and use it more regularly, and you'll be good to go."
Having wasted one of my calls to AAA for the year over what I assume to be an Autozone employee lying to me about having charged my battery. It's safe to say that I won't be spending money at this store again (purchased oil&filter 8/4).
I understand battery testing and charging is a free service, but this store lost my trust by simply not delivering.
NN
No name Need
Jul 27, 2025
5.0
Visited 7.27.25 today are day was made better by one hispanic woman who was running the entire store. No complaints, just work. Her customer service was amazing while handling a 2 to 3-person job. She was not just handy but resourceful and helpful with handling our needs. I hope Auto Zone doesn't make a habit of having only one employee handle all of the work but that employee should be a district manager or something. Our day was completely turned around because of her attentiveness on an extremely hot day.
JB
Joseph Bryant
Jul 27, 2025
5.0
Devyn was great help! We needed a battery check about 20 mins before they closed and had tried a different location who wasn't as friendly and refused to help us.