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For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Maple Grove.
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individual employees who provided exceptional service.
Efficiency
Numerous reviews highlighted the quick service, with many customers noting that they were in and out in under 15 minutes.
Service Quality
While many customers reported positive experiences, there were some complaints regarding service errors, such as oil overfills and lost oil caps, which led to significant issues.
Wait Times
Several reviews mentioned long wait times, particularly when the location was busy, leading to frustration among some customers.
Overall Experience
Overall, the business received a mix of positive and negative feedback, with many customers expressing satisfaction with the service while others reported serious concerns.
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Nicholas Cox
Nov 13, 2025
1.0
Told manager I had a coupon BEFORE I gave him the cash. Manager told me transaction was finalized and could not honor coupon.
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Sheree Wang
Nov 9, 2025
3.0
The service is accepted.i asked engine service light, this person told me to go somewhere else. So I guess they only know how to change oil?
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Cindy Eagleston
Nov 6, 2025
5.0
I went to the Plymouth location , unfortunately they didn’t have the filter needed for our truck. The attendant offered to call other locations to see if they had we needed. They found the filter at the Maple Grove location. I immediately went to that location. I waited in line only to find that they did have the filter needed, but not the oil. Then, they suggested that I go to the Roger’s location. He then came up with an alternative, he called auto zone to see if they had the oil needed in stock, then offered to send someone to go get it for me. About five minutes later, he came back saying that wasn’t something he was allowed to do. I immediately asked if I could just go grab the oil myself? I immediately did, came back with the oil to have my service done. I thanked everyone who helped me multiple times! It is very evident that this team cares about the customer experience. They are all so kind and friendly! Thinking outside the box to turn a negative into a positive! Thank you!!! You easily could’ve just turned me away. I know where I’m going for my future needs 😊
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Emily Pietz
Oct 29, 2025
5.0
Very quick, efficient and professional! I especially would like to recognize one of the managers, Matthew Voss, and how his expertise and kind manner definitely topped my experience off. I will be back, thanks Matthew!!
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Kristen Ingalls
Oct 18, 2025
5.0
I went here to get an oil change, and after talking with them about some concerns I had about my vehicle. We figured out what was potentially wrong, we got it fixed. And now my car drives like it's brand new! These guys are amazing!!
Not only was I having a really bad day personally, I also did not want to go and drop a bunch of money on my car.
But they addressed my concerns, and it didn't cost me an arm and a leg!
This was extremely convenient, they were personable, professional, and super courteous and nice. I don't know anything about cars, so I'm sure my questions and concerns sounded ridiculous to them. But they didn't act like I was being extra when I voiced my concerns.