Question 1

DO I NEED AN APPOINTMENT FOR AN ESTIMATE?

Accepted Answer

We do prefer to have appointments for estimates. We take appointments from 8:00 am to 5:00 pm Monday thru Friday. Call us at 763-425-8444 or click here to schedule an appointment.

Question 2

DO I HAVE TO GO WHERE MY INSURANCE COMPANY TELLS ME TO GO?

Accepted Answer

NO. It is your car and you can have the right to have it repaired anywhere you choose. Some insurance companies may try to steer you to another shop. Although this is illegal for them to do, it still happens. Some of things that they will tell you is... "If you don’t take your car to one of our shops, we will not guarantee the work." These statements are a way that they can scare you into taking your car somewhere they want instead of where you want. We offer a lifetime warranty on all collision repairs performed at our shop for as long as you own the vehicle. Whether you want Advanced Collision Repair to fix your car or someone else, remember it is your choice.

Many insurance companies have Direct Repair Networks (DRP’s). These networks are relationships between the collision repair facility and the insurance companies where the collision repair shop acts as your insurance adjuster. The shop writes the estimate and transfers photographs to the insurance company and bills the insurance according to preset guidelines. These networks are not considered steering as there are usually several shops in an area to choose from. However, if the shop you want to use is not on the insurance companies direct repair network, you can still use the shop of YOUR CHOICE.

Question 3

HOW CAN I GET A RENTAL CAR?

Accepted Answer

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Question 4

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

Accepted Answer

Yes. Advanced Collision Repair guarantees all repairs with a Lifetime Warranty.

Question 5

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

Accepted Answer

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Question 6

HOW WILL I KNOW WHEN MY CAR IS DONE?

Accepted Answer

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Question 7

DO I HAVE TO PAY A DEDUCTIBLE?

Accepted Answer

The amount of deductible that you will be responsible for is determined by your insurance policy. If you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Question 8

WHO DO I PAY MY DEDUCTIBLE TO?

Accepted Answer

If your deductible is not waived, it will be your responsibility to pay.
Advanced Collision Repair when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

Question 9

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Accepted Answer

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa& MasterCard. Of course, cash and your personal checks (up to $500.00) are always welcome

Question 10

CAN YOU MATCH THE PAINT COLOR?

Accepted Answer

Today's modern factory finishes incorporate multiple layers of highly specialized paints. Advanced Collision Repair has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in restoring your vehicle to it’s pre-loss condition.

Question 11

WHEN IS MY VEHICLE CONSIDERED A TOTAL LOSS?

Accepted Answer

Once the estimate for repairs reaches 70% of the vehicles retail value, your car could be deemed as an economic total loss and could be branded as a salvage title. The retail value of your vehicle is determined by many factors including market area, pre existing damage, mileage and major refurbishments done to your vehicle. You can get an idea on the value of you vehicle by visiting www.kbb.com.

Question 12

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?

Accepted Answer

No. A car is a total loss when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications.

Question 13

CAN I WASH MY CAR?

Accepted Answer

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO:
Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
Always use clean fresh water.
Wash your vehicle in the shade.
Wash your vehicle at a touchless carwash.

DON'T:
Do not use a commercial car wash with stiff brushes or sponges could mar the finish and damage the surface.
Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.

Question 14

Do I need to make an appointment for an estimate at Advanced Collision Repair?

Accepted Answer

Yes, appointments are preferred for estimates. You can schedule one from 8:00 am to 5:00 pm Monday through Friday by calling 763-425-8444 or online.

Question 15

Is Advanced Collision Repair affiliated with any insurance companies for repairs?

Accepted Answer

You may choose any repair shop you prefer regardless of insurance company recommendations. Advanced Collision Repair offers a lifetime warranty on all collision repairs and can work with most insurance carriers on your behalf.

Question 16

How can I arrange a rental car while my vehicle is being repaired?

Accepted Answer

Advanced Collision Repair can assist with rental car arrangements. Insurance coverage for rental cars depends on your policy; contact your insurance provider to confirm your rental coverage and limitations.

Question 17

Does Advanced Collision Repair offer a warranty on repairs?

Accepted Answer

Yes, all repairs at Advanced Collision Repair come with a Lifetime Warranty for as long as you own the vehicle.

Question 18

What are the regular operating hours of Advanced Collision Repair?

Accepted Answer

The shop is open Monday through Friday from 8:00 am to 5:00 pm and closed on weekends. Emergency 24-hour towing service is also available by calling 612-325-0120.

Question 19

What payment methods does Advanced Collision Repair accept?

Accepted Answer

Payment options include major credit cards such as Visa, MasterCard, American Express, Discover, as well as cash and personal checks up to $500.

Question 20

Can Advanced Collision Repair match my vehicle's paint color accurately?

Accepted Answer

Yes, they utilize advanced paint systems and continually update their technology to match factory finishes precisely, restoring your vehicle to pre-loss condition.

Question 21

Where is Advanced Collision Repair located and how can I contact them?

Accepted Answer

They are located at 11440 Lakeland Dr, Maple Grove, MN 55369. You can call them at +1 763-425-8444 or email advancedcollision@mail.com.

Question 22

What nearby places can I visit before or after my vehicle repair at Advanced Collision Repair?

Accepted Answer

Nearby you can visit Maple Tavern, a local restaurant and bar, or OMNI Brewery and Taproom for a drink. Also, Playground Plaza offers family-friendly activities if you have children.

Question 23

How can nearby auto-related businesses assist customers of Advanced Collision Repair?

Accepted Answer

Maple Grove Auto Body and M and M Automotive are nearby shops offering additional automotive repairs and tire services, providing convenient options if you need specialized services during your visit.

Question 24

Are there educational institutions near Advanced Collision Repair for families visiting the area?

Accepted Answer

Yes, nearby schools include Maple Grove Senior High School, Basswood Elementary School, and Osseo Senior High School, which may be useful for families new to the area or those visiting with children.

Advanced Collision Repair

Business Details

About

Details

Location

Hours

Reviews

Frequently Asked Questions About Advanced Collision Repair