Forest River RV Hugo by Camping World is a one-of-a-kind showroom, offering an abundance of options for RVs and RV services. Stop by our showroom today or browse our more than 250 campers for sale and see us at the region's best RV dealer. Located on Exit 129 along I-35 and about 30 miles from downtown Minneapolis, we offer a wide selection of Forest River campers to choose from in Hugo, MN. There is an RV that fits every lifestyle and every need. We also offer some of America's top brands like Coleman and Pioneer. Finding the RV of your dreams has never been easier. Our showroom also includes full-service repair center, and a storefront for RV accessories. See why our showroom offers a new and innovative way to shop for your RV.
Feedback on customer service is mixed; while some customers praised staff for being helpful and friendly, others reported poor communication and unprofessional behavior.
Sales Experience
Several customers had positive experiences with sales representatives, particularly Bridget and Cody, who were noted for their knowledge and assistance, while others felt pressured during the financing process.
Service Department Issues
Numerous reviews highlighted significant dissatisfaction with the service department, citing long wait times for repairs, lack of follow-up, and unresolved issues.
Warranty Concerns
Customers expressed frustration with warranty coverage and claims, indicating that promised services were not honored and that the warranty process was convoluted.
Overall Satisfaction
Overall satisfaction varies greatly; while some customers had excellent experiences and would recommend the business, many others reported feeling misled and disappointed.
SK
Sandy K.
Nov 11, 2025
4.0
Andrew was very helpful.
DB
Dylan Boettcher
Nov 5, 2025
2.0
If it was not for my salesman I would give them a one star the sales team was great but this review is fallowing 6 separate phone calls and emails trying to even get my camper in for warranty and year end service with no response I’m beyond upset and can’t imagine why a call back is not happening
JK
Jamie Kroska
Oct 15, 2025
1.0
After buying a used Forest River camper, we needed some repairs done due to an insurance claim. We stopped in the service department August 23rd and asked if they could write up the needed repairs and submit our claim, then complete the repairs. They agreed so we dropped off the necessary photos and information later that week in person. 1 week passed and we heard nothing. I emailed service and she responded saying her co worker was out and she is busy but is working on it. As of today almost 2 months we still have not received the estimate. We went to another dealer and had it set up in less then 1 week. Don't waste your time here.
EW
Emilie Wivoda
Oct 10, 2025
1.0
My partner and I recently set out to purchase an Ice House RV and had high hopes after finding a promising listing through Facebook Marketplace, posted by Camping World / Forest River RV. What we expected to be an exciting step in our outdoor lifestyle turned into an incredibly frustrating and unprofessional experience.
From the beginning, communication seemed promising. We engaged in several messages with a sales representative named Dylan and made the drive down with full intent to view and purchase the listed Ice House. Upon arrival, however, we were met with complete disregard. No staff member greeted us until we physically walked into the building, despite our interest being confirmed and our arrival anticipated.
Once inside, we asked to speak with Dylan, who was clearly unprepared for our visit. Nonetheless, we spent the entirety of our Saturday discussing financing options and negotiating terms. After what we believed to be a successful conversation and a handshake agreement to finalize the deal, we were told the final paperwork would be completed on Monday. As enthusiastic buyers, we made plans to pick up the Ice House that very afternoon.
Unfortunately, what followed was a complete breakdown in communication and customer service. My partner placed multiple calls on Monday to follow up, only to be met with radio silence. Neither Dylan nor the assigned financial advisor returned calls or provided any updates. We trusted the handshake agreement as a formal commitment to the purchase — especially after hours of negotiation. To our shock and deep disappointment, we received word nine days later that the Ice House had been sold to someone else.
This experience has left us feeling not only misled but deeply frustrated. For a company representing reputable brands like Forest River and operating under the Camping World umbrella, we expected far greater professionalism, communication, and customer respect.
We urge future customers to proceed with caution. A handshake should never be taken lightly — especially so late in the buying process. If you're investing your time, energy, and trust into making a major purchase like an RV or Ice House, make sure you're dealing with a team that values your business. Regrettably, we cannot recommend this location based on our experience.
EB
Evan Blomquist
Sep 26, 2025
5.0
Preston was such a huge help navigating my purchase of a new camper. So insightful, helpful, friendly, and honest. All the staff were extremely eager to help and kind. So grateful for my experience and these people.
Frequently Asked Questions About Forest River RV | Camping World
What types of RVs does Forest River RV | Camping World in Hugo offer?
They offer travel trailers, fifth wheels, motorhomes, and other campers from Forest River and top brands like Coleman and Pioneer.
Where is Forest River RV | Camping World located?
It is located at 14025 West Freeway Drive, Hugo, MN 55038-9705, United States, near Exit 129 on I-35.
What are the business hours for Forest River RV | Camping World in Hugo?
They are open Monday through Saturday from 9:00 AM to 6:00 PM and closed on Sundays.
Does Forest River RV | Camping World provide RV repair services?
Yes, they offer a full-service repair center onsite for RV maintenance and repairs.
Can I purchase RV accessories at Forest River RV | Camping World?
Yes, their showroom includes a storefront for RV accessories alongside their camper inventory.
What payment options does Forest River RV | Camping World accept?
They accept American Express, Android Pay, Cash, Check, Discover, Financing, MasterCard, PayPal, and Visa.
Is there free parking available at Forest River RV | Camping World?
Yes, they have onsite free parking available for customers.
Are appointments required to visit Forest River RV | Camping World?
No, appointments are not required to visit or shop at their showroom.
What nearby RV dealers can I also check out when visiting Forest River RV in Hugo?
Nearby RV dealers include Camping World, Coates RV Center - Hugo, and Coates RV Center - A Gander RV Network Dealer, which offer additional camper options and services you might explore.
What outdoor and storage facilities are near Forest River RV | Camping World?
Nearby there is Freeway Mini Storage for self-storage needs and Ziegler Cat, which offers outdoor gear and automotive parts.
Are there community or sports facilities near Forest River RV | Camping World?
Yes, Complete Athlete sports club and the Veteran Resilience Project community service are nearby, useful for visitors looking to engage in local activities.