Zips Car Wash

Reviews

• FB

  Fawn B.

  6 days ago
  1.0
  Watch your credit card statements from this place. Paying twice a month I didnt catch that at first. When I did, I canceled right away. And they still kept taking money out. My truck was still dirty, it didnt wash that good at all so why pay over a hundred dollars a month for crap wash job. Only good thing was the dryers I liked that. Not the wash or scratches on my truck.
• LM

  Lindsey Marold

  Jan 21, 2026
  5.0
  EveryoneI I had contact with was so friendly and helpful. I recommend washing at Zips very fast and efficient.
• EE

  Eli

  Jan 4, 2026
  1.0
  Title: Beautiful Facility, Totally Unacceptable Service, and Physical Damage ​The car wash itself is new and visually appealing. I purchased an unlimited yearly membership today. My excitement quickly turned to deep disappointment during my first visit when attempting to receive my required R.F.I.D. tag. ​I approached two staff members for assistance. Neither offered a smile nor a welcoming greeting. The experience was made significantly worse by their conduct: ​One staff member smirked at me throughout the entire interaction. ​Both made comments about my passenger, who has special needs, asking loudly, "What is that noise? What is that?" when I was clearly sitting right there. ​The taller staff member then demanded my cell phone to view the app, saying, "Can I see your phone?" without any "please," a smile, or assurance or reassurance. He kept my phone for at least 5 minutes.I could not tell what he was looking at or going through.And i'm not in the habit of handing over my personal device. ​While attempting to place the R.F.I.D. tag on my windshield, the employee tried to apply it in a spot that clearly obstructed my view. When I pointed this out, there was no apology or acknowledgment of the mistake—just a firm statement of employees must apply these stickers only.. This lack of attention to detail and customer safety was frustrating and contributed further to the poor interaction. ​I was never thanked for my significant purchase. Instead, I left feeling completely embarrassed and humiliated. ​To compound this terrible service experience, the wash itself was completely ineffective. My car is still dirty, the ice was not removed, and worst of all, the equipment bent my license plate. This is unacceptable damage for a premium service. I have included the photos in this review. ​At my age, this level of poor treatment and failure on a first visit is a major red flag for the entire year I've prepaid for. This location's staff demonstrated a profound lack of professionalism and basic customer service. I received absolutely none of the exceptional service one expects—only humiliation and physical damage to my vehicle. :(
• JS

  Jeffrey Stockwell

  Dec 19, 2025
  4.0
  Great place come on over and give it a try
• BD

  Bridger Davis

  Nov 19, 2025
  4.0
  Good drive thru carwash with decent prices, especially for the membership where you can go through up to twice a day every day throughout the month! The vacuums should definitely have better attachments, though. It would also be nice if their available rags were better stocked so that they wouldn’t freeze/get hard during the colder months. Otherwise, this is probably the most economical choice for a carwash in Grand Rapids.

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