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Valvoline Instant Oil Change

4.5
(625 reviews)

Business Details

1801 W Broadway Avenue W, Forest Lake, MN
55025, United States
(651) 982-1092
https://store.vioc.com/mn/forest-lake/1801-w-broadway-avenue-w

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Forest Lake.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
1801 W Broadway Avenue W, Forest Lake, MN
55025, United States

Hours

Reviews

4.5
625 reviews
5 stars
503
4 stars
51
3 stars
11
2 stars
9
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting the manager Dylan for his excellent service.

Service Quality

While some reviews noted quick and efficient service, others reported issues with service quality, including improper maintenance and upselling tactics.

Wait Times

Several customers mentioned long wait times, especially during busy periods, although some felt the service was worth the wait.

Management Issues

There were complaints about poor management practices, including lack of accountability and inconsistent information regarding services.
  • JL
    Jen L
    Feb 23, 2026
    5.0
    I can’t say enough good things about Forest Lake Valvoline. They have the most caring people working there. I have a very rare oil required after my engine was recalled and it was an adventure to find. Dylan, Robby and Dennis were all amazing. Between calling around and running to the dealership to pick it up and getting everything else checked, they are definitely some of the best. Thank you isn’t enough!
  • DD
    DAN DAN
    Feb 22, 2026
    5.0
    Joe helped me out with my oil change him and his team had good manners they were quick and did a very good job #givejoeapromation
  • NH
    Nolan Hoenie
    Feb 21, 2026
    1.0
    Girlfriend went in for an oil change on 02-21-26 since I was out of town for work. The manager was hitting on my 20 year old girlfriend over and over again. Saying how pretty her eyes are and asking very personal questions. He kept going on in on even after she clearly stated she had a boyfriend. She texted me while this was happening so I called her. Then he proceeded to ask “who’s on the phone is it your boyfriend?” Terrible customer service she felt gross after leaving. Let alone the fact that they charged her $160 for a simple oil change. Just oil and an oil filter: no cabin filter nothing. Criminal, do not let anyone you know go here. Go to a trusted shop not some place that hires people with criminal records. Watch out for Dylan!
  • LJ
    Liz Johnson
    Feb 15, 2026
    5.0
    My technicians were very friendly and courteous! My oil change was performed within the timeframe given while I was waiting, which wasn't very long. Pricing was transparent, so there were no surprise charges. I had a great experience, and will definitely be returning for my next oil change.
  • RW
    Rhiannon Wesen
    Feb 10, 2026
    2.0
    Not my experience but I was with a friend of mine, she doesn’t want her name out there but one of the managers, Dylan, was consistently flirting with her. Not doing this job and was yelling at another employee who was working on another car to finish my friends up. Dylan made my friend extremely uncomfortable, also tried selling her an air filter when we had just put a new one in there a day prior...claiming hers was pretty clogged. She was up to maintenance on her cabin air filter and wind shield wipers which then again, he tried to claim she needed new ones. Everyone out there make sure you ask to see your “clogged” filters and so called “worn out” windshield wipers. I’m a mechanic and I normally do all the maintenance on my friends car but this was the only time she’s been to a fast lube place. One thing he also tried doing was up-charging a transmission flush. Again, not my experience but my friends. Thank you for your time.

Brand Certified Facts from Valvoline Instant Oil Change

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