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Harry Brown’s is still locally owned and second-generation family operated. We employ more than 100 people and are a proud member of our community, generously supporting local youth and non-profit activities. We are long-standing members of the BBB of Minnesota, the Faribault Area Chamber of Commerce, and have been recognized with numerous franchise awards for excellence in customer service. Over the decades, we’ve helped thousands of customers both locally and in 49 of our 50 states, many of whom return to make repeat purchases and referrals.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.