National Car Rental

Reviews

• SM

  Sherry M

  Apr 14, 2026
  5.0
  Easy and smooth rental. Great service!
• DJ

  Danielle Jones

  Apr 10, 2026
  1.0
  The car I rented had a flat that deflated in the span of two minutes in a neighborhood that contains mansions at 540pm. For the next two and a half hours, I called road side assistance six times, looked at the update link and texts many times, and received four calls from the dispatch regarding a tow. I was sitting halfway in the lane on a small road and was told repeatedly they couldn't find a tow truck despite a quick google search that found a tow truck company for that city that advertised towing on Easter four hours prior. I told the dispatch and road side assistance that company, but I still had no help. I was repeatedly told to stay with the car. I was eventually told they could get the vehicle at 10am. The app said 1am to 3am. It is unacceptable to leave a single woman in a new city in a rental car for hours in freezing temperatures. When I said I couldn't stay in the car for more than another 20 minutes, I was told I could leave the car but place it in neutral. The staff at the rental location were nice to talk to the day of and after, but they were unable to help me when I was stranded. I eventually left the car in the same place locked and took an uber back to my hotel. At that point, two single men stopped to ask if I was okay. Frankly, the car had no spare tire so I was unable to get any help besides a tow. It was a horrible experience the night before a job interview.
• MP

  Matt Park

  Nov 10, 2025
  5.0
  I’ve come to expect a lot from national over the years. I use this National location often and they always do great work. But Sam went above and beyond for me and really reminded me why I’m a loyal National customer. Great job Sam and keep doing the good work.
• HB

  Heather Bultman

  Jul 13, 2020
  5.0
  The experience started great and ended the same way! The lady at Duluth Airport (I really wish I remember her name) was super knowledgeable and helped me pick the right vehicle as I had 2 options for 7 seat vehicles. She knew the ins and outs of each and told me what they offered for me without skipping a beat. She made it so easy and she was there when I returned the vehicle so I thanked her again for her knowledge and customer service. With service and an awesome vehicle selection, I have no intention of ever using anyone else for my car rental needs.

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