Valvoline Instant Oil Change

Reviews

• TJ

  Tim jezierski

  3 days ago
  2.0
  I've been a customer of Valvoline for several years now and this was the first experience I had that was not good. the wait time even though there was only one car in front of me at my stall was extremely long and the service took more than 40 minutes to complete. they dropped and lost one of the screws for my air filter cover. and treated it like it was nothing.
• JK

  Jack Krouse

  Feb 26, 2026
  1.0
  Overfilled my oil. Tried to hide it by showing me dipstick from the hood of the car. Only one car ahead of me upon arrival. 1hr 15 min from arrival to departure. Not great.
• BK

  brianna kelleyo

  Feb 24, 2026
  5.0
  Absolutely best service, great customer care, and I was taking care of no matter the time I pulled up. Matt was amazing for personal talk and the rest of the crew was absolutely beyond nice. I give this shop 15/10. Wonderful costumer service and commutations.
• HC

  Holly Cain

  Feb 13, 2026
  1.0
  I’ve been going to this specific Valvoline since I’ve been a driver and just in the last few months they started pumping the oil out rather than dropping it out. I’m guessing it’s due to their incompetent staff members as I’ve had multiple other issues with them leaving parts under my hood or not putting caps on. They seem to hire young boys who know nothing under the hood and shouldn’t work there. I won’t be back. I’ve taken my service to Kenwood Ace auto where they can drop oil correctly.
• AS

  Aaron Sandnas

  Jan 27, 2026
  5.0
  Survey Comment: Tyrell, I believe he is one of the Managers working at the Duluth, MN location at 4431 Trinity Road. One of my kids and I were looking to find a shop that could install a new battery on a shorter notice (during some very cold weather in MN this week) -- and after checking a few other shops including a dealership where the Suburban was purchased -- everyone had no time or not enough techs around for a quick battery replacement. That all changed when I happened to turn around as I was driving past Valvoline Instant Oil Change with my youngest son -- I said Valvoline Oil Change looks to still be open around 6:45 PM -- so we pulled in and Tyrell greeted us and said as long as we have a battery that fits your Suburban specifications -- we'll take care of you. He was very helpful, friendly, and customer service oriented from the time we first spoke through the battery installation. Also, I believe this Valvoline shop was set to close on Friday, 1/23/26 at 7:00 PM -- however, Tyrell never worried about this and/or mentioned it. And he and his crew were also working on a few other vehicles when I arrived 15 minutes before close. They had one bay open -- and he said pull in -- we have both a standard and AGM battery for your Suburban. All said, Tyrell's professional & helpful / courteous approach was very much appreciated on a very cold stretch of weather in Northern MN / Duluth with high temps around -10 degrees and lows in the -30 degree range. And with needing a new battery quickly with some weekend hockey road trips for our kids -- his timely and friendly service was appreciated! Thank you Tyrell. We will be back to Valvoline in Duluth.

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