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Safelite AutoGlass

4.3
(218 reviews)

Business Details

14051 Grand Ave S, Burnsville, MN
55337, United States
(888) 843-2798
https://www.safelite.com

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Burnsville area, turn to Safelite AutoGlass . Those in central Burnsville or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 14051 Grand Ave S, Safelite AutoGlass Burnsville repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage™ today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
14051 Grand Ave S, Burnsville, MN
55337, United States

Hours

Reviews

4.3
218 reviews
5 stars
168
4 stars
11
3 stars
4
2 stars
4
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly and professional service from technicians, with many highlighting excellent communication and helpfulness.

Efficiency

Many reviews noted the quick and efficient service, with technicians completing jobs in a timely manner and often exceeding expectations.

Quality of Work

While most customers were satisfied with the quality of work, there were some complaints about poor installation and follow-up issues, indicating inconsistency in service quality.

Scheduling Issues

Several customers experienced problems with scheduling and availability of parts, leading to delays and inconvenience.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding management communication and handling of customer complaints.
  • JH
    Jennifer Hansen
    1 day ago
    5.0
    Wow! My insurance made the appointment and Safelite sent me texts and communicated the whole time. We dropped off 2 hours early and it was done within an hour! Great staff and quality work.
  • AW
    angela watson
    Feb 18, 2026
    5.0
    Very easy appointment right away. Technician was very pleasant. He took down my lite bar on my jeep. I couldn't of done that myself. I really appreciated that. I had a place years ago that said I had 2 do that. I had 2 call a friend. This was a huge plus for me. Will be staying with this comapny.
  • ER
    Edgar Revolorio
    Feb 18, 2026
    1.0
    First appointment was rescheduled due to technician showing up with a cracked windshield for replacement. I was told that when I rescheduled that there was no other closer date to where I could physically go to the shop so I opted out to have a technician come to my house again the second appointment technician decided to call me about five minutes before the actual appointment telling me that he wasn’t gonna do my replacement because he did not have the correct calibration tools. I was then given the option of immediately going to the shop where they work out of or I’d have to wait Days for them to be available to come out to my house. overall, I lost two days worth of work as I had to be home waiting for them just for the appointments to be rescheduled
  • MM
    Mia
    Feb 15, 2026
    5.0
    Friendly, communicative, quick, and high quality! My technician was so helpful and went above and beyond. He even offered to fix small things that weren’t related to my windshield replacement (replacing wiper fluid nozzle, gluing the rubber lining of the hood back in, etc) which was super nice! Was done very quickly and arrived perfectly on time!
  • JS
    Jennifer S
    Feb 15, 2026
    1.0
    Wish I could give a zero. So many issues with Safelite esp the Burnsville MN location. The tech put it in the wrong windshield. After numerous verifications that I wanted the OEM windshield. I had to take time off of work and pay for Ubers due to having to bring my car to the shop for them to perform the calibration and that wasn’t even done correctly. They did not offer any compensation. When I called to express my concerns regarding the calibration there was no follow-up…very disappointed

Brand Certified Facts from Safelite AutoGlass

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Certified March 01, 2026Yext Knowledge Graph
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