Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individual employees who provided exceptional service.
Rental Experience
Most reviews highlighted a smooth and easy rental process, with quick pick-up and drop-off times, although some customers reported issues with vehicle availability.
Vehicle Condition
There were mixed reviews regarding the condition of the vehicles, with some customers noting cleanliness and good performance, while others reported receiving cars with cosmetic damage or mechanical issues.
Reservation Issues
Several customers expressed frustration over reservation problems, including last-minute cancellations and discrepancies between online bookings and available vehicles.
Pricing Concerns
Some customers felt that the pricing was excessive and lacked transparency, particularly regarding additional fees and security deposits.