Service Speed
Customers frequently reported long wait times, with some experiencing waits of over an hour for oil changes.
Customer Service
Many reviews highlighted friendly and helpful staff, with specific praise for individual employees who provided excellent service.
Quality Issues
Several customers reported problems with oil changes, including leaks and incorrect oil types being used, leading to dissatisfaction.
Communication
While some customers appreciated the communication about services, others noted a lack of follow-up on issues raised, leading to frustration.
Pricing Concerns
Customers expressed concerns about high prices for services, with some feeling that the costs were not clearly communicated upfront.