Paradigm Autoworks

Reviews

• TS

  Travis Sykes

  1 day ago
  5.0
  friendly service good prices and they got my daughter's SUV going straight again
• BJ

  Beth Jorges

  Nov 5, 2025
  5.0
  Excellent service
• JH

  Jordan Hoffman

  Oct 11, 2025
  1.0
  I brought my truck in for transmission issues, they said sure we'll take a look. Then they proceeded bill me almost $200 to inspect the entire truck (I didn't ask for that and it was never discussed beforehand) and found a dozen or so non-issues they wanted thousands to fix, but didn't even look at the trans and that would take another $500 to even diagnose! Needless to say I got my truck out of there asap.
• TD

  Trent Daniel

  Oct 7, 2025
  5.0
  I started coming to Paradigm since May of this year, 2025. So far, it's been a positive experience. My truck needs major repairs and they are willing to fix the issues at a decent price. They aren't like the big corporate auto mechanic services like Mills Ford is, in a good way. I don't get the impression that they are going to screw up my truck on purpose and then lie about it to me that it was the inevitable, but still expecting me to pay for the damage.
• GN

  Gege & Nick

  Sep 29, 2025
  1.0
  Alignment Service Resulted in Broken Part, Immobilized Vehicle, and Unacceptable Cost We brought my mother's car in for a standard alignment. It is an older vehicle, so we understood there was a chance of stuck bolts. The shop called us to say the car was ready, but when we went to pick it up, they informed us that the camber bolt had been stuck.To loosen it, the technician applied heat, which unfortunately caused the bolt to break. This damage was done without our permission or a prior phone call warning us of the risk involved. We were simply told after the fact that the car was now undrivable and had a major problem that needed fixing. We were given two new repair options: 1. A "simple" fix for $220. 2. A more complex repair (if the bolt couldn't be drilled out easily) costing $700. We went in for a routine alignment and are now left with a vehicle that is not aligned, cannot be driven, and requires a repair that we cannot afford. We are now at a complete standstill with no transportation. We believe that once the technician realized the bolt was seized, they should have stopped work immediately and called us to discuss the potential risks (like breaking the bolt) and to get authorization before using destructive methods like heat. Performing this action without consent and then holding the vehicle for a costly repair they caused is unacceptable customer service. We hope the owner will consider working with us to resolve this issue fairly, as we should not be held fully responsible for an unauthorized action that has now rendered the vehicle unusable.

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