Belle Tire

Reviews

• JC

  Jo Cook

  5 days ago
  5.0
  Arrived ugly crying and late for work due to a car problem created by a different company. The staff here quickly (like within minutes) went outside with me to assess the car and make a plan. So grateful for H. and his coworkers!
• KR

  Kevin Richards

  Dec 22, 2025
  1.0
  ★☆☆☆☆ ZERO STARS IF I COULD — A COMPLETE FAILURE FROM START TO FINISH This Belle Tire location delivered one of the worst automotive and customer service experiences I’ve ever had. What should have been a routine tire installation turned into 18 days of incompetence, denial, delays, and unprofessional behavior, costing me hundreds of dollars out of pocket for damage they caused. I brought my wife’s 2015 Lincoln MKC in on December 2nd for four Michelin CrossClimate2 tires. Nearly $1,100 later, I was left with a cracked rim (a serious safety hazard) and zero accountability. We used the night key drop. The next morning, I received multiple upsell calls—$1,100 for brakes and rotors (later quoted at $670 by a trusted shop), then an alignment, which I approved and ultimately received at no charge due to their mistakes. When I arrived to pick up the car, the rear passenger tire was nearly flat. Instead of addressing this safely, a technician drove the car on the flat tire into the bay. Completely unacceptable. I was told it was a “loose valve stem core.” After allegedly tightening it, techs checked the tire with soapy water—bubbles clearly showed a leak. Only then did they suddenly “discover” the rim was cracked. That wheel was not cracked when I brought the car in. No leaks. No damage. No issues—ever. The story kept changing: First it was one hidden crack Then it became three cracks None were noticed during inspection Yet I was told they “should have been caught before mounting” Their proposed solutions were insulting and unsafe: Weld the rim (absolutely not) Sell me a replacement at cost for damage they caused The Store Manager denied responsibility but admitted the damage should have been caught. His initial offer was $100 toward a replacement. We eventually agreed to split the cost of a direct replacement, despite the fact I brought the car in with four good, matching rims. I was told the rim would be ordered immediately on December 3rd. It wasn’t. Four business days later—after I followed up—I was told there was a 45% tariff and the rim wouldn’t be available until March. They admitted they knew this earlier and simply failed to follow up. My car had now been sitting at their shop for nearly a week with no communication. I was then offered a rim that “looked close” but would not match the others, again with a request to split the cost. When I pushed back, the Store Manager asked, “Where does this stop?” Answer: when Belle Tire stops making mistakes. He finally agreed to cover the full cost. A Regional Manager later agreed to cover expedited shipping. By then, I had done the work they failed to do and located a true direct replacement myself for $570. Belle Tire credited $300, leaving me $270 out of pocket. The replacement arrived December 19th. On December 20th, I returned for installation and requested: The original technician not work on my car A joint inspection of the new rim beforehand The inspection and install were handled properly. However, as I was leaving, the original technician stood nearby staring with his arms crossed and sarcastically said, “Thank you for shopping at Belle Tire.” Completely unnecessary. Completely unprofessional. After 18 days, I finally had my vehicle back. This experience was defined by poor workmanship, shifting stories, lack of accountability, terrible communication, and unprofessional behavior. Save yourself the time, money, stress, and risk. Do NOT take your vehicle to this Belle Tire location.
• LH

  Lawrence Hendricks

  Dec 19, 2025
  5.0
  I was able to put air in my tires 🙃
• KC

  Ken Clark

  Nov 15, 2025
  2.0
  Just had a set of tires put on my truck. I ordered them 11/7 and set up the appointment then. On 11/11 I showed up on time for my appointment, and they started work. About an hour later, I overheard a conversation by the staff, and realized they were talking about my tires. Because they didn't have them. Shipping delay. Seems like someone could have let me know that and reschedule before they blew a couple hours of my time. (OTOH, their alignment guy was terrific and showed me I'd need to tighten up the bearings for an alignment.) Went back today for a noon appointment. Three hours later, they finally had the tires on the truck. They said they were short staffed, but they managed to get a guy with a Mercedes in and out with new tires and an alignment while I was waiting. As in, he got there a half hour after me, and was done an hour before me. When I drop a thousand on new tires, I'd at least like equal treatment.
• CW

  Curtis “Curtis Wallace_Art” Wallace

  Oct 31, 2025
  1.0
  I went in to replace two new tires. One employee hassled me about being 30 mins early for my appointment. They called me 30 minutes later and told me they didn't have the tires I ordered but had other tires in stock that fit and that my car was in the bay. Then told me it would take two hours to replace them. (With a scheduled appointment I might add. I called them in 3 hours because I hadn't heard from them. They kept me on hold for 20 mins and said they were trying to locate my car. They then said my car was in line. For a service I didn't ask for (John Carnes them told me that it is the ethical code to do the alignment) I further asked him why it was taking so long to do everything. Hey got an attitude and told me I can just come get my car right now if I didn't like it. He then told me it would take another hour to do that. They didn't call me to get my permission to do any other diagnosis. After he told me it's against their policy and ethics to send car out, I then asked him how much longer would it take for this alignment check. He put me back on hold for 20 mins, came back on the line and said it would take twenty more minutes. I told him don't worry about it and I'll come get my car like he said with an attitude. When I got there he tried to charge me $300 dollars more. After I questioned him he said "Oops! Wrong guy" I then paid my bill and had to walk to the back of the building and get my car. Once I got to my car. All my tires were dirty and looked used. This was then worst experience I've ever had. Keep in mind. I went to discount tire the day before for my other car and they did it all with an appointment in 40 mins. Tire replacement and alignment check. I will NEVER give them my money again. Tell everyone I know about this ridiculous staff and service.

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