Advance Auto Parts

3.9
287 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1840 N Wayne Rd in Westland offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
1840 N Wayne Rd, Westland, MI
48185, United States

Hours

Reviews

3.9
287 reviews
5 stars
158
4 stars
43
3 stars
25
2 stars
11
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.

Staff Knowledge

Several customers expressed dissatisfaction with staff knowledge and training, indicating that employees were often unable to assist effectively.

Store Organization

Customers noted that the store was often messy and disorganized, making it difficult to find items.

Product Availability

Many customers experienced issues with product availability, including discrepancies between online stock and in-store inventory.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism.
  • KC
    Karlee Carter-Beam
    Nov 15, 2025
    1.0
    Sent on a wild goose chase and came to this location twice with no help. Because they simply could not use the system they were provided. And was told I do not have a solution on giving you back your money. Was told I was to speak with a manager but the manager was too busy sitting in the back unable to help a customer. Meanwhile the prior night they were too busy getting high smoking weed outside to help me in the first place to get a refund. Absolutely no urgency for a solution simply dismissed it as not their problem. Thank you for the one in Livonia who could fix it less than 2 minutes. This place seriously needs to let go of the whole team fired.
  • NN
    Nakia
    Oct 10, 2025
    1.0
    Took my car here for them to check the battery dude act like he had an attitude then we get to the car he said he couldn't do it because it had a cover. I went to Autozone and a WOMAN lift a little cap and checked the battery. Do not advertise a service if you don't want to do it pure laziness.
  • HG
    H Gwey
    Oct 6, 2025
    5.0
    Very helpful
  • BB
    Bruh
    Aug 23, 2025
    1.0
    Yeah I went here and the guy was dead inside, didn't even know his parts
  • HL
    Hoxhaj Laureta
    Aug 5, 2025
    1.0
    Hi my name is Laura and I did this review because i was very disappointed with lady there she was very very rude. If you take a look at photo that was my item never used I bought and after 30 minutes i go there for return bu she said right away no. I asked exchange she said no and “have a good day “ I said i am not speaking with you! She said i am boss here. Any other thing you want to know let me know. I paid 40$ for that and i have here in my home.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*