Business Details
About
RV DealerRV Repair ShopRV Supply StoreRV Rental Agency
General RV is the #1 RV dealer in Michigan. Visit our Grand Rapids Supercenter and begin your own RV adventure. We offer hundreds of new and used motorhomes, fifth wheels, travel trailers, and campers for sale. Shop our parts store for all your RV parts and accessory needs. Time for service? Schedule an appointment with our friendly and knowledgeable team today by calling 269-792-5005. General RV Grand Rapids is conveniently located off Route 131 in Wayland, so stop by before your next adventure and see how we can help you make more memories.
Details
- DebitAvailable
Location
Hours
Reviews
4.3
1,174 reviews
5 stars
809
4 stars
142
3 stars
62
2 stars
35
1 star
126
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales team for being friendly, knowledgeable, and attentive, making the purchasing process enjoyable.
Service Quality
While many reviews highlighted excellent service and quick repairs, there were significant complaints about delays and poor communication in the service department.
Customer Care
Overall, the staff was described as caring and helpful, with many customers feeling valued and appreciated throughout their interactions.
Post-Sale Support
Several customers expressed dissatisfaction with post-sale support, particularly regarding warranty issues and follow-up service.
Product Quality
There were mixed reviews about the quality of the RVs purchased, with some customers experiencing multiple issues shortly after purchase.
- CHChristie HockettDec 27, 20255.0The staff was welcoming and the whole experience was easy. They were well trained and knowledgeable.
- MBMatt BlockNov 12, 20255.0We have owned six campers in our lifetime, from a Volkswagen camper to the Class C motorhome we purchased on Saturday. At no time was the buying experience as good as it was with General RV in Wayland, MI. Every person we worked with was responsive and a pleasure to do business with, starting with Gabby and Riley in sales, John in finance, Bill in service and Deb in reception. Each one of them made the purchasing experience as fun as it should be. Thank you to everyone that helped us throughout the process.
- BDBarbara DixonNov 12, 20255.0Recently we had a small window water leak that needed to be repaired and at same time planned to have our motorhome roof inspected. Jeff and his servicing team, our "go to" RV people we like to say, at General RV Center Wayland, MI also found another small area on the roof that needed caulking. Good eyes for sure! Could have been a problem for us down the road. Jeff and his servicing team are always friendly! They get the job done in a satisfactory manner no matter if it's for a small or large repair or just an installation of a product purchased.
- BWBarbara WatsonNov 9, 20255.0We recently purchased an RV camper and are excited about camping again! Cody Burnett was our sales representative and showed us campers within our price range. He was very personable and knowledgeable about the various RVs. I would recommend him to anyone. Everyone at General was very nice from the office staff, financial and sales representatives, customer service, service technicians and parts department. Any questions we had were answered. They really made you feel special! The popcorn was also yummy😋
- THTimothy HornsbyOct 25, 20255.0Can't beat them for service.
Frequently Asked Questions About General RV Center
What are the regular business hours of General RV Center?
General RV Center is open Monday through Friday from 9:00 AM to 5:30 PM, and on Saturday from 9:00 AM to 4:00 PM. It is closed on Sundays.
Does General RV Center have special senior hours?
No, General RV Center is closed all days for senior hours.
How can I schedule RV service at General RV Center?
To schedule service on your RV, please call (269) 792-4130.
What types of RV brands does General RV Center carry?
General RV Center offers a wide range of RV brands including American Coach, Coachmen RV, Dutchmen RV, Fleetwood RV, Forest River RV, Grand Design RV, Heartland RV, Highland Ridge RV, Keystone RV, Liberty Outdoors, nuCamp RV, Prime Time Manufacturing, Starcraft RV, Thor Motor Coach, Tiffin Motorhomes, and Winnebago Industries.
What services are available at General RV Center?
General RV Center provides RV sales, rentals, maintenance, repairs, parts and accessories, finance, insurance, and warranty repair services.
What makes General RV Center notable among RV dealers?
General RV Center is Michigan's #1 RV dealer, offering over 5,000 RVs in stock, with 500 service bays nationwide. It is the largest dealer for several major brands and has been named a Top 50 Dealer by RV Business for six years running.
What payment options does General RV Center accept?
General RV Center accepts American Express, cash, check, Discover, financing, Mastercard, travelers checks, and Visa.
Where is General RV Center located and how can I contact them?
General RV Center is located at 476 Reno Drive, Wayland, MI 49348, USA. You can call them at +1 269-792-9118 or +1 269-371-5160, or email social@generalrv.com.
What nearby stores can I visit near General RV Center for hardware and home improvement needs?
Near General RV Center, you can visit Do It Best and Wayland Do It Best Hardware stores for hardware and home improvement supplies.
Are there nearby recreational vehicle repair options near General RV Center?
Yes, Trailside Treasures is a nearby recreation vehicle repair service you can consider.
What lodging options are available near General RV Center for customers traveling to Wayland?
Best Western Plus Wayland Hotel is a nearby lodging option offering hotel and resort accommodations close to General RV Center.