Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide information.
Quality of Work
Overall, customers were satisfied with the quality of installations and modifications, although there were some complaints about specific jobs.
Timeliness
Several reviews noted quick service and timely completion of work, contributing to a positive customer experience.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding miscommunication, product issues, and customer service failures.
SC
steven coffin
3 days ago
1.0
I wouldn’t use them, payed them 200$ to install rear lift blocks, and both u bolts were lose and rattling within a week, would not recommend them, a rear lift is super simple, the guy didn’t snug them up once the truck was back on the ground and the pressure was off, also didn’t even cut the excess u bolt ends off
CW
Cassandra Williams
Dec 25, 2025
5.0
Front desk people were very nice and very helpful.
Fast and clean modifications
AB
Axxion Beats
Dec 23, 2025
5.0
Great customer service. They were patient and worked with me over the course of a few weeks to get into a new vehicle when I found myself suddenly being on an unexpected hunt for a new car. Super friendly people. Smooth process. Definitely would recommend their business. 🙏🏽
CC
curtis chester
Dec 14, 2025
5.0
Nitro Truck gave the best experience ever and that is not easy for me, I will tell everyone that I know to go there. I drove from Lansing just to go there cause I trust only them, they do AWESOME work!!!!!!
LC
Leroy Cole
Dec 14, 2025
5.0
The Customer service is number one, and the work they did was fast, same day service, and I had an opportunity to speak with the owner Mike who can be found sitting behind the counter and we discussed some things that i wanted to have added to my truck and he went over everything I asked about and more, he made me feel like I was family and I also discovered that he has 2 sons who work along side of him and one son, "Kyle" is in the United States Marines reserve, I only mentioned that because I have a son who served as well, so if you need something for your truck stop I and ask for Mike, he's not hard to find and he will take good care of you.