Enterprise Rent-A-Car

Reviews

• AC

  Arica Rose Courte

  Feb 10, 2026
  1.0
  I WAS PROFILED AND DISRESPECTED AS A TRANSGENDER WOMAN AND MEMBER OF THE LGBTQ COMMUNITY BY ENTERPRISE !!! I have rented from Enterprise on numerous occasions over the past several years. Yesterday I went to pick up a rental car from the Waterford Michigan location and was disrespected because I am a transgender. I was told that my appearance, address, and driver’s license didn’t match my profile, yet I have maintained my appearance, identity, identification, and address for the past several years and rented from Enterprise on numerous occasions with no issues. I was asked to provide unusual proofs of identity and residency that had never been requested in the past and that nobody would likely be carrying with them when they rent a car (such as Utility Bills). I explained that I had never been treated this way or asked for such unusual pieces of identification at Enterprise or any other establishment and had rented numerous times over the past several years at that location and the Auburn Hills location. I expressed that nobody caries utility bills with them, and even offering my drivers license, social security, and items with my name and address, such as vehicle registration, car insurance, medical insurance, AAA card, and bank account apps, all with my name and address, I was continually told none of that would be sufficient without utility bills, and was turned down without being provided a vehicle. I then reserved a vehicle at the Auburn Hills Michigan location, and was treated with even greater disrespect when I went there, with the Enterprise representative very coincidentally using the exact same statements. I am quite certain, based on being treated the same way at both locations, that the representative at the Waterford location called the Auburn Hills location and they CONSPIRED TO CONTINUE THEIR DISCRIMINATION. For almost 3 years, I have been doing home care for my 84 year old mother who suffers from bone cancer, and just as the previous times I rented a vehicle over the past few years, it w because I need a vehicle so that I can tend to her needs and get her to doctor appointments when our vehicle is in for repairs and service. THE TREATMENT I RECEIVED AS A TRANSGENDER FROM ENTERPRISE WAS A HORRIBLE EXPERIENCE TO ENDURE; IT WAS UNEXCUSEABLE, UNPROFESSIONAL AND DISRESPECTFUL.
• MC

  Morning Coffee

  Feb 5, 2026
  5.0
  Excellent service here. The girls up front were amazing. The vehicle selection wasn't great but it got the job done. Easy process in and out. 👍
• ZO

  Zuleide Olivato

  Jan 27, 2026
  5.0
  I crashed my car and had to get a rental, the Enterprise team helped a lot, they were all super friendly and really tried to help with questions and communicating with my insurance company. It is hard to find nice people trying to help nowadays so, thank you very much!
• AP

  Alex Pasca

  Jan 17, 2026
  5.0
  I'm always a bit wary when renting a car, you never know what could go wrong and really just want a smooth, hassle-free experience. Which is exactly what I got here. For context, I was in long(er) term rental due to an issue being fixed with my car (approx. 1 month). The fine folks at this enterprise went above and beyond, they were super nice, very courteous and helpful, knowledgeable, basically anything and everything you could ask for. There was a slightly issue with the vehicle itself (not Enterprise's fault) that we had a few weeks in and Enterprise as well as their roadside assistance was very helpful in rectifying the situation and making it right at the end, it really felt like they care about their customer. I'll definitely be renting from here again, thank you!
• JL

  Josh Logan

  Jan 16, 2026
  5.0
  I cannot say enough amazing things about Ally. She truly went above and beyond for me when four other locations were completely sold out. When it felt like I was out of options, she made it happen. Not only did she secure me a rental, but she even upgraded it, which was such a thoughtful and unexpected gesture. Her communication was absolutely unmatched. She kept me informed every step of the way, responded quickly, and made sure I felt valued and taken care of. You can genuinely tell that Ally takes pride in her work, and that kind of dedication is rare these days. It’s refreshing to encounter someone who understands that kindness, effort, and professionalism cost nothing but mean everything. Ally didn’t just do her job—she delivered excellence with grace and heart. Because of her, this experience was stress-free, smooth, and honestly unforgettable. She is a true gem and a major asset to her team.

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