Serra Kia

4.6
538 reviews
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Business Details

12304 30 Mile Road, Washington, MI
48095, United States
(586) 281-2800
https://www.driveserrakia.com/

About

Kia DealerCar DealerAuto BrokerUsed Car DealerAuto Repair ShopCar Leasing ServiceAuto Maintenance
Turn to Serra Kia for all of your Kia sales, service and financing needs. Buy or lease the new or used Kia you've been dreaming of at our Kia dealership in Washington, WI. Schedule Kia service and repairs or talk with our finance team about your Kia lease and loan options.

Location

Serra Kia
12304 30 Mile Road, Washington, MI
48095, United States

Hours

Reviews

4.6
538 reviews
5 stars
434
4 stars
46
3 stars
13
2 stars
12
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly, professional, and attentive service from staff, particularly highlighting individuals like Teresa and Brian.

Service Efficiency

Many reviews noted the quick and efficient service, with several customers appreciating the timely completion of maintenance and repairs.

Sales Experience

Customers reported positive experiences during the car buying process, citing no pressure sales tactics and helpful, knowledgeable sales staff.

Communication

While most feedback was positive regarding communication, some customers expressed dissatisfaction with updates during service appointments.

Quality of Service

There were mixed reviews regarding the quality of service, with some customers experiencing issues post-service, leading to frustration.
  • JW
    Jill Witucki
    Jan 4, 2026
    5.0
    Our salesman Jeff put us in a car when we didn't think it was possible. He worked with us with kindness and patience. It's a great place to do business with.
  • VS
    Vicki Seidell
    Dec 29, 2025
    5.0
    This is my first kia purchase and my experience Al Serra Kia has been a good one, Brian was great at explaining and answering my questions and concerns
  • MS
    Monica S
    Dec 24, 2025
    4.0
    This was my first Service experience (oil change) and it went well. I really liked The video that they texted me from the technician showing me all they did to the car. The only thing, I was a bit surprised that I didn’t get a car wash. I’ve taken my car to 2 different Kia dealerships over the last several years and they always returned my car to me cleaned. As little as that may seem, I think adding that special touch really means a lot.
  • AA
    adrienne
    Dec 19, 2025
    5.0
    Excellent customer service in both sales and service. Everyone is friendly, attentive and polite. Tom in sales is the absolute best!! Friendly, funny, attentive and honest!! I am on my third KIA and absolutely love the brand. Merry Christmas!
  • BF
    Brandon Foreman
    Dec 11, 2025
    5.0
    Dave and his team have been taking care of my family and I since 2012.There is no other Kia store to go to.We drive past other Kia dealers just to come here. If you want the best experience just call Serra. I have been to other dealers and its just not the same.They also have Buick Cadillac GMC and a massive selection of used vehicles.They will make a deal happen as they always have for me.
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Frequently Asked Questions About Serra Kia

What types of services does Serra Kia offer?

Serra Kia provides Kia sales, service, repairs, and financing including leasing and loan options.

Where is Serra Kia located?

Serra Kia is located at 12304 30 Mile Road, Washington, MI 48095, US.