Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Belleville Rd in Belleville, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Belleville, MI or call us at (734) 697-0196.
Feedback highlights a mix of excellent and poor customer service experiences, with some employees being praised for their helpfulness while others were noted for rudeness and lack of knowledge.
Staff Knowledge
Many customers appreciated the knowledgeable staff who provided assistance and guidance, although there were instances of employees lacking product knowledge.
Product Availability
Customers reported that while the store often has a good selection of parts, there were also complaints about items being out of stock or requiring special orders.
Store Management
Several reviews mentioned issues with store management, including rude behavior and poor handling of customer service situations.
JM
julie Matlock
Dec 4, 2025
4.0
Love this location.. they have a great friendly and very knowledgeable female staff which is so helpful..she went above and beyond to share her knowledge and give me peace of mind. They were out of a few products I had come in for.
AH
April Hall
Nov 2, 2025
5.0
Guy was very nice and helpful. Didn't just give me the most expensive part they had. I appreciate that.
KW
Kevin W.
Oct 23, 2025
4.0
This store has a friendly, and knowledgeable staff, of the products they have for all your auto needs. This store has a dedicated Commercial Dept., should you have a car repair business. Overall, my shopping experience was very good.
EW
Emily W
Oct 19, 2025
1.0
Every time I call and ask if they have a part they tell me yes and the price. When I get to the store be it 7 mins later or more they have different information for me a higher price, the part has to be ordered.. if you need something just go in and get it there and then or else you'll be disappointed. This has happened 3+ times so I'm writing a review I always just head down the Rd to oriellys and they have accurate phone call info and in store info.
RUDE EMPLOYEE ALERT:
There is one lady who is extremely rude and terrible at her job she seems like she should go work somewhere else as she hates dealing with customers. Whenever I call and she answers she always puts me on hold whenever I or my family go into the store she is rude. She has worked there for a while now I'm not sure why.
KK
Karen Finch (Kay)
Oct 17, 2025
1.0
I unfortunately was bamboozled out of returning something that I was told over the phone, was returnable. I will not be returning here because of the bamboozling done & not having their customers best interest in mind. The fact the original employee that guided me with the purchase the same day I tried to return it said nothing and allowed it to happen. Do better for others in the community!