Business Details
About
Volvo Dealer
For decades, Suburban Volvo Cars has been committed to delivering an exceptional experience by offering the highest level of customer satisfaction. Whatever your auto needs, look to Suburban Volvo Cars, as our reputation speaks for itself.
Make the Choice...to Suburban Volvo Cars Today!
Location
Hours
Reviews
4.5
1,211 reviews
5 stars
995
4 stars
73
3 stars
26
2 stars
20
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Ryan, Raven, and Chris for their exceptional service.
Sales Experience
Several reviews noted a smooth and efficient car buying process, with customers appreciating the lack of pressure and the professionalism of the sales team.
Service Quality
While some customers had positive experiences with the service department, others reported issues with long wait times and perceived overcharging for services.
Trustworthiness
There were multiple complaints regarding deceptive practices related to vehicle service history and pricing, leading to concerns about the dealership's integrity.
Overall Satisfaction
Despite some negative experiences, many customers expressed high satisfaction with their purchases and the overall dealership experience.
- SSSydney SmithNov 10, 20255.0Raven was incredible from start to finish! Very impressed with her and the team at Suburban Volvo Troy. Walked away with a great vehicle and a great price!
- CCCartierNov 10, 20251.0Very bad experience here. First of all the salesman at this dealership use deceptive practices to misrepresent used vehicle conditions. I’d be very wary coming here it’s happened to multiple people. There should be an option for negative stars. Not content with the services or quality they’ve delivered. Do better.
- JTJa TNov 6, 20253.0Edit: Received a call back the next day, and got in touch with Volvo service, and was able to get some questions answered. —— I called for a service appt Nov 6, 2025. Service rep said he'd call back in 30 mins. Why the wait? No idea. 4+ hours later I get a call back from someone else. This same interaction took place in Feb 2025.
- CLCecelia Rose LaPointeOct 29, 20251.0Bought my Volvo at Serra Volvo Cars of Traverse City. Relocated to the Metro and called to schedule service here. Had an issue speaking correctly, hey I'm human right, and the condescending guy on the phone didn't give me time to say what I wanted correctly. Just reeked of urban snobbery and gross chauvinistic behavior. Made me feel really unwelcome and uncomfortable. I could be a customer that has a speech impairment but alas the world is so judgmental and discriminatory. I will try Farmington Hills, I suppose! Or maybe I need to service my car back in TC where they are friendlier?
- DBDon BoydOct 23, 20251.0Be wary of this dealership when buying a vehicle, I purchased a used car from this dealership and while the buying process appeared to be smooth. This dealership used deceptive practices to misrepresent the cars service history. When I took the car to get a pre purchase inspection they placed a sticker on the engine stating that the timing belt had been serviced this year at 126k on the dash, the auto shop was aware of this sticker and a witness when I lifted up the hood in front of the dealership. I came back later to purchase the vehicle that same day under the assumption that the vehicle timing belt had been serviced. When I got home two days later I realized that the sticker was removed from the engine so I emailed the dealership to asks why the sticker was removed and asked when the timing belt was serviced they stated it hadn’t been changed since 2017, which is over 8 years ago. With the service interval being 10 years, replacing it in 2035 is far different than replacing it in 2 years. They simply stated that “it won’t need to be changed again until 2027” I asked why did they misrepresent the vehicle and I asked are they willing to give me a service credit and they refused to do so, and simply stopped responding to my email. I am pursuing legal avenues as I have picture proof that there was a sticker placement on the hood with multiple witnesses. the management team is untrustworthy.
Frequently Asked Questions About Suburban Volvo Cars
What are the business hours of Suburban Volvo Cars?
Suburban Volvo Cars is open Monday and Thursday from 9 AM to 8 PM, Tuesday, Wednesday, and Friday from 9 AM to 6 PM, Saturday from 10 AM to 4 PM, and is closed on Sundays.
Where is Suburban Volvo Cars located?
Suburban Volvo Cars is located at 1795 Maple Lawn, Troy, MI 48084, USA.
How can I contact Suburban Volvo Cars for sales inquiries?
You can contact Suburban Volvo Cars for sales by emailing sales@suburbancollection.dealerspace.com or calling +1 248-458-2000.
What types of vehicles does Suburban Volvo Cars specialize in?
Suburban Volvo Cars specializes in Volvo vehicles and offers both new and used car dealerships.
Where can I find special offers or promotions from Suburban Volvo Cars?
Special offers can be found by clicking the featured message link on their website: https://www.suburbanvolvocars.com/?ddcref=YEXTFeaturedMessage
Does Suburban Volvo Cars have a social media presence?
Yes, you can visit their Facebook page at https://www.facebook.com/223050304800 or find them under the Facebook vanity URL 'VolvocarUSA'.
Is there a Volvo service center near Suburban Volvo Cars?
Yes, there is a Volvo Service center nearby that offers automotive services.
What other auto parts stores are located near Suburban Volvo Cars?
Nearby auto parts stores include Suburban Auto Parts, Volvo Parts, Jaguar Parts, Land Rover Parts, Mazda Parts, Cadillac Parts, Nissan Parts, and Volkswagen Parts.
Are there other car dealers near Suburban Volvo Cars that might offer different brands?
Yes, nearby car dealers include Suburban Chrysler Dodge Jeep Ram of Troy, Land Rover Troy, Jaguar Service, Suburban Volkswagen of Troy, Suburban Cadillac of Troy, Suburban Imports of Troy, and Suburban Buick of Troy.
How can I reach Suburban Volvo Cars website for more information?
You can visit their official website at https://www.suburbanvolvocars.com/?ddcref=YEXTRestofNetwork for more information.