Gerber Collision & Glass

Reviews

• SK

  Scott Keebaugh

  Dec 20, 2025
  2.0
  During the service time frame the receptionist was pleasant and kept me updated through the process. The body work seems to be good. My biggest complaint was that my car was returned dirty. My entire interior was covered in white dust. I had to get my car cleaned and detailed on the inside due to the amount of dirt. While I didn't expect them to clean any of my mess in the car, I did expect my car car returned without my car being covered in white dust. I attempted to notify them and filled out their online survey. I never heard back.
• AG

  Andres Garcia

  Jul 24, 2025
  1.0
  8/6/25 Edit after the shop responded to my review: Nobody ever tried to contact me. No calls, voicemails or emails. Had some substantial repairs done on my car at a different shop, which had some QC issues. I was instructed by Progressive to take my car here to have those issues addressed. The issues were panel alignment issues, some paint touch-ups, and a couple other small things (vehicle logos, trunk light). The only repairs that were satisfactory were the small things. The alignment of my rear bumper is about the same as when it arrived, the trunk alignment is even worse. The previous shop left sand scratches in the paint, Gerber fixed that, but this time around there are tape marks in the clear. Go figure. It took them 8 weeks to complete this work and did a poor job at providing updates. I had to call every time to get the status of my car. For what its worth, the previous shop had the car on the frame machine, cut and spliced in a new rear clip, painted 2 bumpers and quarter panels and had all that done in 3 weeks. Also a large franchise shop. I won't even bother taking the car back to them again, I can't afford to be without a vehicle for another 8 weeks. Just not worth my time anymore.
• KS

  kara strukel

  Dec 1, 2024
  2.0
  I’m giving two stars (instead of one) because of Matt. As soon as Matt was back in the office, I knew more dealing with Matt for 24 hours than I did throughout the entire process of my car’s repair (14 days). My experience was nothing but frustrating. Communication was poor— every time I spoke to the shop, they were waiting on a new part to come in or a new repair to be finalized (which I was never made aware of). I got side swiped, and there was minimal damage to my vehicle. When I picked up my car, Matt had to take my car to the back twice, due to several dashboard sensors going off and additional wax left on the paint. Overall, I will say the repairs look good. But, it was not worth the frustration and headache. If you do choose to get your repair done here, request to be in communication with Matt throughout the process.
• LB

  Laura Balyeat

  Mar 4, 2022
  5.0
  My car had been in an accident and needed a lot of fixing. It took quite a while to get the parts but that was to be expected because of supply chain issues. They communicated with me on a regular basis as to where that was at and as soon as the parts came in they were able to give me a date for repair. They were completely professional at all times and they know what they're talking about. The work on my car was done in the amount of time they said it was going to be done, in fact a couple days earlier. A couple times a week I got a call telling me where they were at with the car. The car was done it was perfect. They're personable and their work is terrific and they communicate. I would recommend them to anyone.

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