Gerber Collision & Glass

4.8
260 reviews
Get DirectionsCallWebsite

Business Details

33801 Dequindre Rd, Troy, MI
48083, United States
(248) 583-7755
https://www.gerbercollision.com/locations/troy-mi
GoogleFacebookTwitterLinkedIn

About

Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Location

Gerber Collision & Glass
33801 Dequindre Rd, Troy, MI
48083, United States

Hours

Reviews

4.8
260 reviews
5 stars
235
4 stars
10
3 stars
4
2 stars
3
1 star
8

What are people saying?

AI-generated from recent customer reviews

Communication

Many customers reported poor communication regarding repair status, often having to initiate contact for updates.

Repair Quality

While some customers were satisfied with the final repair quality, others noted issues such as poor paint jobs and alignment problems.

Timeliness

Several reviews highlighted significant delays in repair times, with some customers waiting much longer than initially promised.

Customer Service

There were mixed reviews on customer service, with some praising individual staff members while others reported unprofessional experiences.

Overall Experience

Overall, customers expressed frustration with the repair process, citing a lack of professionalism and reliability.
  • AG
    Andres Garcia
    Jul 24, 2025
    1.0
    8/6/25 Edit after the shop responded to my review: Nobody ever tried to contact me. No calls, voicemails or emails. Had some substantial repairs done on my car at a different shop, which had some QC issues. I was instructed by Progressive to take my car here to have those issues addressed. The issues were panel alignment issues, some paint touch-ups, and a couple other small things (vehicle logos, trunk light). The only repairs that were satisfactory were the small things. The alignment of my rear bumper is about the same as when it arrived, the trunk alignment is even worse. The previous shop left sand scratches in the paint, Gerber fixed that, but this time around there are tape marks in the clear. Go figure. It took them 8 weeks to complete this work and did a poor job at providing updates. I had to call every time to get the status of my car. For what its worth, the previous shop had the car on the frame machine, cut and spliced in a new rear clip, painted 2 bumpers and quarter panels and had all that done in 3 weeks. Also a large franchise shop. I won't even bother taking the car back to them again, I can't afford to be without a vehicle for another 8 weeks. Just not worth my time anymore.
  • KK
    Kenneth Wm. Wells Sr. (KWMWSR)
    Jan 26, 2022
    5.0
    Awesome Mike & Crew Awesome fantastic wonderful service!
  • LD
    Linda Dawood
    Dec 20, 2020
    5.0
    I have Chrysler 2013 and I had accident I am very happy with the result, nick is very nice, his work is clean and very good. I recommend him.
Read more reviews on Google

Frequently Asked Questions About Gerber Collision & Glass

What services does Gerber Collision & Glass offer?

Gerber Collision & Glass provides auto body repair, windshield replacement, collision repair, dent removal, paintless dent repair, and auto glass services.

Where is Gerber Collision & Glass located?

It is located at 33801 Dequindre Rd, Troy, MI 48083, USA.