Enterprise Rent-A-Car

4.2
869 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

2855 W Maple Rd, Troy, MI
48084, United States
(248) 435-6333
https://www.enterprise.com/en/car-rental/locations/us/mi/troy-2012.html
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About

Car Rental AgencyVan Rental
Need a rental car in Troy, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Troy location today.

Location

Enterprise Rent-A-Car
2855 W Maple Rd, Troy, MI
48084, United States

Hours

Reviews

4.2
869 reviews
5 stars
588
4 stars
100
3 stars
34
2 stars
20
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like James, Hannah, and Chelsea for their exceptional service.

Vehicle Condition

Feedback indicated mixed experiences regarding vehicle cleanliness and condition, with some customers reporting issues like visible damage and unpleasant odors, while others noted well-maintained vehicles.

Efficiency

Customers frequently highlighted the quick and smooth rental process, with many appreciating the prompt service and minimal wait times.

Communication Issues

Several reviews pointed out problems with communication, particularly regarding vehicle availability and reservation confirmations, leading to customer frustration.

Overall Experience

Overall, the Troy location received high marks for customer satisfaction, with many expressing a desire to return due to positive experiences.
  • SC
    Sharon Collins
    1 day ago
    5.0
    Best place to rent a car. I have a Taurus Sho 2010,Best car I've ever owned. I dont have all the special things in my car as they do today, but asked the guy to get me one that would be easy to drive and He got me a great car.love renting from Enterprize on Maple( 15 mile Near Coolidge)
  • RS
    Richard Smith
    Nov 14, 2025
    5.0
    Prompt friendly service. I will definitely use this Enterprise store again.
  • ZC
    Zachary Collins
    Nov 4, 2025
    5.0
    Michael is a very honest guy and he kindly parked my mom’s car for her as well when he offered and she said yes. Overall was very impressed with his positive mindset, kind gesture, and his willingness to help out.
  • RY
    Ryan Yousif
    Oct 30, 2025
    3.0
    Unfortunately, this experience was about what I have come to expect from Enterprise. We rented a Grand Wagoneer L from this location back in July. The SUV itself was fine, but it did not feel thoroughly cleaned. It seemed like it only received a quick vacuum and wipe down before pickup. There was also visible damage on the side of the vehicle that looked poorly repaired and was noticeable for a rental in this price and luxury category. The representative who helped us was professional and kind throughout the process. Overall, the vehicle condition did not meet the standard I would expect for a premium SUV rental.
  • WA
    Waly Alloush
    Oct 28, 2025
    5.0
    Kennedy was an absolute pleasure to deal with. She made sure I got the car I wanted and got me in and out quickly.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Troy, MI?

Enterprise Rent-A-Car in Troy offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

What are the operating hours of Enterprise Rent-A-Car in Troy?

The rental location is open Monday through Friday from 8 AM to 6 PM, Saturdays from 9 AM to 2 PM, and Sundays from 9 AM to 12 PM.