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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.2
(364 reviews)

Business Details

1789 Garfield Avenue South, Traverse City, MI
49686, United States
(231) 933-7000

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Traverse City, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Garfield Avenue location today.

Location

Enterprise Rent-A-Car
1789 Garfield Avenue South, Traverse City, MI
49686, United States

Hours

Reviews

4.2
364 reviews
5 stars
264
4 stars
25
3 stars
17
2 stars
14
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist and make the rental process smooth.

Reservation Issues

Several reviews mentioned problems with honoring reservations, including not having the requested vehicles available and poor communication regarding these issues.

Vehicle Quality

Customers generally reported satisfaction with the cleanliness and condition of the vehicles provided, although there were isolated complaints about specific issues.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about unprofessional behavior and lack of support during reservation issues.
  • JH
    jaclyn herman
    Feb 21, 2026
    5.0
    Friendly helpful staff. Great experience.
  • JB
    Jim Brazzell
    Feb 6, 2026
    1.0
    This has been the second car I've rented from Enterprise in the Traverse City area I needed to call roadside assistance on. One for bald tires, that had a tire failure less than 3 hours after picking it up. I had to buy the tires up front, or wait alongside the road for 8 hours before someone could get to me. I didn't even get fully compensated for that. The second vehicle over heated because it was low on coolant. I had to go buy coolant for it, didnt get compensated at all for that. Both cars had warning and maintenance overdue lights on. I addressed my concerns with your staff, but was told the cars were okay, they just couldn't turn the lights off. So not only have I been out an expense for the cost of the repairs, I am also out my time getting the repair, along with the frustration and inconvenience. But that doesn't seem to matter much. So no, I highly doubt I will rent from enterprise again. Im tired of having to work on your cars for free, just to turn around and have to pay you to use it.
  • KN
    Karyl NeyZimmerman
    Jan 28, 2026
    5.0
    Employees are friendly and willing to help with whatever needs doing! Good supply of nice vehicles. Decent prices!
  • EM
    emily majerczyk
    Jan 27, 2026
    5.0
    everyone was very friendly and they even picked me up from the body shop!
  • JG
    Jessi Gerow
    Jan 17, 2026
    5.0
    Staff were super helpful and made the process easy, very pleasant experience

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Traverse City?

Enterprise Rent-A-Car offers a wide range of vehicles including standard cars, vans, and luxury cars to suit different needs.

Where is Enterprise Rent-A-Car located in Traverse City?

Enterprise Rent-A-Car is located at 1789 Garfield Avenue South, Traverse City, MI 49686.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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