Enterprise Rent-A-Car

4.2
353 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1789 Garfield Avenue South, Traverse City, MI
49686, United States
(231) 933-7000
https://www.enterprise.com/en/car-rental/locations/us/mi/traverse-city-garfield-ave-20z1.html
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About

Car Rental AgencyVan Rental
Need a rental car in Traverse City, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Garfield Avenue location today.

Location

Enterprise Rent-A-Car
1789 Garfield Avenue South, Traverse City, MI
49686, United States

Hours

Reviews

4.2
353 reviews
5 stars
256
4 stars
24
3 stars
17
2 stars
14
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their efforts to make the rental process smooth and accommodating.

Reservation Issues

Several reviews mentioned problems with honoring reservations, including customers arriving to find no vehicles available despite confirmed bookings.

Vehicle Condition

Feedback varied on vehicle cleanliness and condition, with some customers noting issues like trash in cars or unpleasant odors, while others reported clean and well-maintained vehicles.

Convenience

Customers appreciated the convenience of pickup and drop-off services, especially when coordinating with body shops and insurance companies.

Mixed Experiences

While many had positive experiences, there were notable complaints about unprofessional behavior and lack of communication from staff, leading to frustration for some customers.
  • CL
    Chris Larr
    6 days ago
    5.0
    Very friendly staff nice cars customer service is outstanding
  • SB
    Stacey Boyer
    Nov 17, 2025
    5.0
    The staff was super kind and when I ran into a miscommunication, the branch manager Austin was very patient and listened to my concerns and explained what was going on. Highly recommend this location!
  • SM
    Steve Mitchell
    Nov 14, 2025
    5.0
    The team in Traverse City is great.
  • RM
    Review Master
    Nov 14, 2025
    5.0
    Thanks to the area manager Andrew, I was able to handle my business.
  • KR
    Kayla Rico
    Oct 6, 2025
    5.0
    best car rental experience i’ve had. i made a booking at the airport with another company and despite my reservation, they did not have a car for me. thankfully enterprise did! they were so kind and helpful and even offered to drop us back off at the airport free of charge. 10/10
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Traverse City?

Enterprise Rent-A-Car offers a wide range of vehicles including standard cars, vans, and luxury cars to suit different needs.

Where is Enterprise Rent-A-Car located in Traverse City?

Enterprise Rent-A-Car is located at 1789 Garfield Avenue South, Traverse City, MI 49686.