Enterprise Rent-A-Car

4.2
358 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Traverse City, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Garfield Avenue location today.

Location

Enterprise Rent-A-Car
1789 Garfield Avenue South, Traverse City, MI
49686, United States

Hours

Reviews

4.2
358 reviews
5 stars
260
4 stars
24
3 stars
17
2 stars
14
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to accommodate needs and resolve issues.

Reservation Issues

Several reviews mentioned problems with honoring reservations, including not having the reserved vehicle available and poor communication regarding policies.

Vehicle Quality

Customers generally reported satisfaction with the cleanliness and condition of the vehicles rented.

Mixed Experiences

While many had positive experiences, there were notable complaints about unprofessional behavior and lack of support during issues.
  • TM
    Travis McKinney
    Dec 29, 2025
    1.0
    Not the Enterpise Rental Car Company I remember... Reserved a Lincoln Navigator (or Similar) weeks in advance. Upon arrival, they told us they had a mid-size luxury available. Actually, trying to convice us that this was what we reserved. Failed attempt to backpeddle on their inabilitty to support a simple reservation. The requested vehicle was based on passager and load requirement. Called Enterprise everyday for (4) days and still havern't received customer support. Only promises of a phone call from a supervisor that they are unable to tranfer me to. I highly encourage you looking into other options, stay clear of this Enterprise location in Traverse City. Actually, stay away from Enterprise in general. Respectfully Submitted
  • CH
    Craig Hadley
    Dec 16, 2025
    5.0
    I have used this Enterprise location for over 5 years, primarily for work-related business trips. Once when a vehicle malfunctioned during a business trip to Detroit, the staff made things right by adjusting my rental rate. Appreciate the helpfulness of the staff!
  • FF
    Frederick Freeman
    Dec 2, 2025
    5.0
    The best crew to rent a vehicle from is Enterprise of Traverse City! They were very knowledgeable and very kind and receptive to my rental needs! Austin Kaufman, Alex, Mereck, Dominic, Makayla, and the rest of the Staff are extremely effective in what they do. It’s always a pleasure to be able to rent a vehicle from that location! Thank You Enterprise for giving us a great opportunity to obtain a vehicle when needed!
  • CL
    Chris Larr
    Nov 18, 2025
    5.0
    Very friendly staff nice cars customer service is outstanding
  • SB
    Stacey Boyer
    Nov 17, 2025
    5.0
    The staff was super kind and when I ran into a miscommunication, the branch manager Austin was very patient and listened to my concerns and explained what was going on. Highly recommend this location!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Traverse City?

Enterprise Rent-A-Car offers a wide range of vehicles including standard cars, vans, and luxury cars to suit different needs.

Where is Enterprise Rent-A-Car located in Traverse City?

Enterprise Rent-A-Car is located at 1789 Garfield Avenue South, Traverse City, MI 49686.