Alamo Rent A Car - Cherry Capital Airport (TVC)

Reviews

• DB

  Dawn bousamra

  3 days ago
  1.0
  I prepaid online for a transit van rental through Alamo, only to be called the day before our trip and told not only was there no van available, but that no vans had been available at this location for over two months due to spring break demand. I made this reservation because another rental company had canceled our confirmed reservation two days before our trip. So I thought I'd give Alamo a try. Since the reservation went through, I thought we were all set. It’s extremely concerning that reservations were still being accepted—and payments taken—despite known inventory shortages. I’m hoping for accountability and changes to prevent other families from going through this. We had two vehicles that we could still take our crew and go, but what if we didn't? We would have lost the money we paid for our VRBO, plus have to tell our three kids and their three friends that the Florida trip they had looked forward to for over two months was canceled because the confirmed, prepaid van rental just wasn't there. Also, the LOCAL person I talked with didn't care at all. He was rude, and his customer service skills were nonexistent. If you know me, you know I am a very reasonable, compassionate person. My initial reaction was that the corporate level failed our local branches because the reservation was made on their national website. But he said they knew they didn't have vans for over two months, and was so terribly rude that I quickly became disgusted. There has got to be a better system for tracking inventory.
• JL

  James Lytle

  Feb 28, 2026
  5.0
  Alamo Car Rental Traverse City Airport... great car, great service at desk and reasonable rates! Will do again!
• PW

  Pat W

  Dec 24, 2025
  5.0
  Nice service, fair price and great car
• KG

  Kaitlyn Graff

  Nov 23, 2025
  5.0
  Ashlee was incredibly helpful and had me out the door and in a car in minutes. I’m very thankful for her wonderful service!
• AS

  A S

  Nov 11, 2025
  5.0
  The staff were excellent, check in and return were smooth and they made sure i had everything i needed before leaving. The car was clean, in good condition and had the amenities I was looking for. I would absolutely use this location again for a car rental

Frequently Asked Questions About Alamo Rent A Car - Cherry Capital Airport (TVC)