Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Trenton Rd in Southgate, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Southgate, MI or call us at (734) 284-7349.
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Product Availability
Many customers noted that the store had the parts they needed in stock, although there were instances of incorrect parts being provided.
Professionalism
Several reviews highlighted issues with staff professionalism, including dismissive attitudes and lack of assistance, particularly towards women and less experienced customers.
Positive Experiences
Despite negative feedback, there were numerous positive comments about specific employees who provided excellent service and went above and beyond to assist customers.
LH
Lori Hernandez
Feb 1, 2026
1.0
My check engine light came on yesterday 1/31/26 went inside around 5-6pm to ask if they could test for codes, a heavy set white male short automatically handed me the scanner and told me to to do it, isn't that there job never again will I go in there , definitely not professional, Don't recommend
HG
haven gast
Jan 24, 2026
1.0
I came into this AutoZone around 8:15 in the morning just asking if there was anyone available—or if they knew where I could go—to get my battery changed. I was polite and simply asking for help.
While I was speaking to one employee, another guy who I wasn’t even talking to interrupted and rudely said it was too cold to do it, in a very unprofessional and disrespectful tone. The employee who was originally helping me then went along with the attitude instead of handling the situation professionally.
The only employee who was kind and respectful was the older gentleman there.
The overall vibe was judgmental and unwelcoming, like they sized me up the moment I walked in. As a woman who openly said I wasn’t confident changing a battery myself, I expected basic respect—not attitude.
I do not recommend coming to this location. The staff was rude, unprofessional, and dismissive, and that’s not how customers should be treated.
WW
Wormbait170
Dec 14, 2025
2.0
Tried to get windshield wipers for my 2025 Buick Envista, and they said they cannot find the clip style since it's too new, only the length. I was pointed to the wipers and told I'll have to google it or go to the dealer. I thought they'd try to figure it out and help instead of just kinda sending me away
CC
Capitals0080
Nov 17, 2025
1.0
Not any good customer service, the website recommends wrong parts and when attempting to get the correct part the employees were less than helpful. I use to take the extra drive to go to this store but after my experiences recently I’ll be shopping elsewhere.
AH
Allison Harrison
Nov 17, 2025
1.0
Terrible management, paired with some of the worst customer service attempting to find the right product to then be led to the wrong item and refused exchange. 0/5 would’ve been better to give if possible.
Frequently Asked Questions About AutoZone Auto Parts
What are the store hours for AutoZone Auto Parts in Southgate, MI?
The store is open Monday through Saturday from 8:00 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.
Where is AutoZone Auto Parts located in Southgate, MI?
AutoZone Auto Parts is located at 15200 Trenton Rd, Southgate, MI 48195, USA.
What types of products can I buy at AutoZone Auto Parts on Trenton Rd?
You can buy auto parts including brake pads, car batteries, car accessories, aftermarket automobile parts, and more.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, the store offers in-store pickup, same day delivery, and curbside pickup services.
How can I contact AutoZone Auto Parts in Southgate?
You can call the store at (734) 284-7349 or email customer.service@autozone.com for inquiries.
What brands are available at AutoZone Auto Parts in Southgate?
AutoZone stocks brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Are there any nearby restaurants where I can dine before or after visiting AutoZone?
Yes, nearby dining options include Chili's Grill & Bar, Red Lobster, It's Just Wings, Old Chicago Pizza + Taproom, Taco Bell, and Applebee's Grill + Bar.
What automotive repair services are available near AutoZone Auto Parts?
Top Value Car & Truck Services Center, located nearby, offers automotive repair and part services if you need professional assistance.
Are there any convenience stores or fuel stations near AutoZone for quick stops?
Yes, you can find 7-Eleven convenience store, BP gas station, and Eureka Gas & Food conveniently close to AutoZone for snacks or fueling your vehicle.
What should I know about parking or access when visiting AutoZone Auto Parts on Trenton Rd?
AutoZone Southgate offers curbside pickup and is located in a shopping area with nearby parking. It's easy to visit during store hours from 8 AM to 9 PM on weekdays and Saturdays, and 9 AM to 8 PM on Sundays.
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