Norm's Total Automotive Services

4.6
170 reviews
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About

Auto Repair ShopAuto Air Conditioning ServiceBrake ShopEngine Rebuilding ServiceTransmission ShopOil Change Service StationTowing Service StationTire Shop
Full-Service Auto Repair and Emergency Towing Professionals Norm’s Total Automotive is your destination for auto repair, emergency towing, tire sales, and more in the South Lyon, Michigan, area. We work with all makes and models and all areas of auto repair, from engine work and transmission repair to brake jobs and more.

Location

Norm's Total Automotive Services
115 W Lake St, South Lyon, MI
48178, United States

Hours

Reviews

4.6
170 reviews
5 stars
141
4 stars
12
3 stars
2
2 stars
3
1 star
12

What are people saying?

AI-generated from recent customer reviews

Honesty

Many customers praised Norm for his honesty and transparency in pricing and repairs.

Customer Service

The staff is frequently described as friendly, helpful, and professional, contributing to a positive customer experience.

Timeliness

Several reviews noted quick turnaround times for repairs, although some customers experienced delays.

Quality of Work

Overall, customers expressed satisfaction with the quality of repairs, often highlighting the effectiveness and thoroughness of the service.

Fair Pricing

Customers appreciated the reasonable pricing compared to other shops, often noting that Norm's provided better value.
  • BB
    B
    Oct 16, 2025
    1.0
    Paid norms 4500 to rebuild the top end of my engine, asked him to check the bottom end aswell, he said "its good those never go bad", 4 thousand miles later the bottom end started making noise, I sent it back to him it sat for 2 months before he looked at it and sent it back to me with a hole through the block, said nothing he could do except put in a used engine for an additional 9500,absolutely terrible experience
  • NG
    Nikki Golden
    Sep 24, 2025
    5.0
    Diagnostics from other shops told us it was the transmission and wasn't worth a fix. Norm let us know the same day we dropped it off that he wanted to try his hand at rewiring a lot of the systems before counting it out. He took his time and even drove her over a couple of days to ensure she ran a couple cycles before letting us have it back. The car runs great. Thank you, Norm!
  • TP
    Tim Parent
    Aug 30, 2025
    5.0
    I brought my Mazda in to get new brakes, and a couple of tires. The guys there very helpful, and do great work! I would recommend them to anyone. Plus they’re open until 7pm which helps big time. Thanks guys, I’ll be back I’m sure soon enough.
  • CC
    Cori
    Aug 29, 2025
    5.0
    They are the best!!!!!
  • JB
    Joey Busen
    Aug 17, 2025
    1.0
    Took my truck in for sudden brake issues, they were able to get it in right away but just let my rim with metal dust and brake fluid from the incident that I pointed out go and rust to shit while they held the truck for a week. A little courtesy would’ve been greatly appreciated here since I now gotta deal with the rim looking like this or spend 350$ on a new one. The new brakes are functional but they didn’t bleed those out nearly well enough either. Would not recommend bringing anything you care about in here.

Frequently Asked Questions About Norm's Total Automotive Services

What services does Norm's Total Automotive Services offer?

Norm's Total Automotive Services provides full-service auto repair, emergency towing, tire sales, engine work, transmission repair, brake jobs, and more, servicing all makes and models.

What are the operating hours of Norm's Total Automotive Services?

The shop is open Monday to Friday from 8:00 AM to 8:00 PM, Saturdays from 8:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.