Gerber Collision & Glass

Reviews

• TC

  Tresa Carwile

  Apr 21, 2026
  5.0
  Great customer service! Our car turned out great. Gerber Rockford is the place to go . 5 stars for the repairs done in a timely manner and excellent customer service. Thank You :)
• NN

  Nattyjay

  Apr 21, 2026
  5.0
  Gerber Rockford once again did a AMAZING job. The team at Rockford, with the great leadership of the Marketing Manager, took care of my Audi and the customer service far exceeded my expectations. Will always refer and continue to utilize their services. Once again, Thank you Gerber Rockford! Jason C.
• LM

  lilly mcwilliams

  Mar 31, 2026
  1.0
  I went to them because we were in network with insurance got my car back major alignment issues in the steering wheel never had an issue w my steering told me “it’s just wear and tear” and that i have to pay out of pocket for it? took it to another place had to reclaim the insurance car care in rockford told me the only way the damage could’ve happened is the collision and is fixing it for half the price they told me to go they also told me they’d give me a rental and the receptionist was rude when i asked about it when i found out they haven’t even looked at my car after telling me id get a free rental if the fix took longer than that day happy that CAR CARE in rockford is finally fixing my car after 2 months of not having one what good is a pretty car if it can’t go over 10 miles an hr also told me they test drove it obviously not. body work looks fine
• WB

  Wendy Baker

  Feb 12, 2026
  5.0
  I cannot thank you enough. I am truly grateful. You all went above & beyond expectation throughout the entire process with amazing & timely updates. I was devastated, when we thought the Mazda might be declared a "total loss". This Mazda belonged to my son. He gifted it to me last year, after very unexpectedly losing his vision due to an extremely rare genetic disease. This was his last connection to independence. I am his caregiver & main source of transportation. He absolutely loved this car & feels very comfortable in it as he is familiar with it from before losing his vision. We were both so incredibly relieved to hear, it was repairable. We know it's just a car, but for us it has a special significant meaning in his vision loss journey. I couldn't help, but get emotional upon the reveal. It simply looked beautiful & brand new. Thank you for granting us this sense of security for him. I will always recommend your business to others for these reasons.
• AA

  Alexa

  Jan 26, 2026
  1.0
  My car was taken here after being involved in an accident because my insurance company said it’s one of their “preferred locations”. It took 2 1/2 weeks just to get an estimate. Communication was horrible on their end and the 2 times I called them to get an update (because they weren’t giving me any) I was given inaccurate information and had to correct them. I was told they were finished with the estimate and were waiting on more parts. A whole week later I am contacted by my insurance company saying my car is totaled, so clearly they lied when they told me they were done with the estimate. They have zero sense of urgency and I would not recommend. *2/6/26* They commented that they have been trying to contact me but they have not. They have my email and phone number as they have contacted me through both previously.

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