Enterprise Rent-A-Car

4.1
561 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Redford Twp, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Redford Township location today.

Location

Enterprise Rent-A-Car
24600 Plymouth Rd., Redford Twp, MI
48239, United States

Hours

Reviews

4.1
561 reviews
5 stars
360
4 stars
79
3 stars
33
2 stars
22
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individual employees providing exceptional service.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and miscommunication regarding vehicle types.

Vehicle Condition

Customers reported mixed experiences regarding vehicle cleanliness and maintenance, with some receiving dirty or poorly maintained cars.

Efficiency

While many customers appreciated the fast and efficient service, others experienced long wait times and issues with staff availability.

Trust and Transparency

Concerns were raised about pricing transparency and trustworthiness, particularly regarding unexpected charges and reservation confirmations.
  • JB
    Juarice Baker
    5 days ago
    2.0
    Disappointed with the vehicle I received. I asked for a small sedan and got a suv jeep! Had trouble driving the suv. I’m 73 and short so the suv was too big and harder to drive.
  • FC
    Felicia Camper
    6 days ago
    5.0
    I liked their extended Saturday hours, quick pick up and drop off. Each representative that I interacted with by phone and in person was very pleasant. Reasonable prices! This was the Redford, MI office on Plymouth Road.
  • FM
    FONKTRONIX in da Mixx
    Nov 12, 2025
    5.0
    Great Customer Service!!!
  • MS
    Mr. Smith
    Oct 20, 2025
    1.0
    We extended our rental through the official Enterprise app before the return date. The app clearly showed a charge of $364, and we even received confirmation that the extension was processed. Come Monday morning, we get a call saying that “the online total was incorrect” and that we’d now be charged an extra $170. Excuse me? The transaction already went through — the payment history clearly shows that the original charge was processed. Yet somehow, Enterprise feels entitled to retroactively tack on an extra fee after confirming the extension. That’s misleading, unethical, and borderline theft. I’ve rented with Enterprise multiple times before, but this experience is unacceptable. If customers can’t trust the price shown in your own app, how are we supposed to conduct business with you? I’ll be escalating this to corporate and my bank to dispute the unauthorized additional charge. Be warned — double-check every single transaction and take screenshots before and after you extend your rental, because Enterprise clearly doesn’t honor what they display online.
  • MM
    Miss Mia
    Oct 4, 2025
    5.0
    Very helpful and friendly

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Redford Twp, MI?

Enterprise Rent-A-Car in Redford Twp offers a wide range of vehicles including cars, vans, vans rentals, and luxury cars to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car in Redford Township?

The Enterprise Rent-A-Car location in Redford Township is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 2:00 PM. It is closed on Sundays.