Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone N Perry Rd in Pontiac, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Pontiac, MI or call us at (248) 340-9688.
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers noted that the store often has the parts they need in stock, although some expressed frustration when specific items were unavailable.
Mixed Experiences
While many reviews highlighted excellent service, there were also complaints about rude staff and poor customer service in certain instances.
Installation Services
Several customers appreciated the free installation services offered for batteries and wiper blades, enhancing their overall experience.
Store Cleanliness
The store was frequently described as clean and organized, contributing to a positive shopping environment.
JC
Jaime Cameron
Feb 21, 2026
1.0
I recently had an interaction with an employee named Melisa regarding a question about my vehicle. Unfortunately, the experience was disappointing. When I asked for advice, she responded, “We don’t offer that kind of advice,” in what I perceived to be a dismissive and snotty tone. While I understand that certain services or guidance may not be provided, I believe customer inquiries should still be handled with courtesy and professionalism. A more respectful explanation would have made a significant difference in the interaction. I hope this feedback is taken constructively to help improve customer service experiences in the future
JP
Jonathan P.
Jan 27, 2026
5.0
HUGE shoutout and love to Amanda here. Came with a window issue on my new 2026 car, no dealerships open because it was late after work. Window would barely roll up and I am clueless when it comes to vehicles, plus the 10 degree weather makes everything more difficult. I went inside to ask for help or advice and after listing some possible issues, Amanda decided to put on her jacket and come outside to help me try to pull it up to at least save me for the night. She not only quickly diagnosed the issue (window has fallen off the track lift), but she helped me get it up and closed slowly but surely with brute force. Throughout the entire process, Amanda was incredibly friendly, knowledgeable, and helpful. Truly thankful for her as I was stressing out big time.
AL
Asia Lee
Jan 26, 2026
1.0
They suck at customer service. They don't help and some of them don't even know where their parts are! The fact that they don't offer their help anymore makes them useless. They used to install your battery which is what they told me when I asked to charge mine ..they told me they cannot take my battery out unless I purchase one. Today I purchased one and they told me they didn't install them...it was a week ago that they told me they did. So now they will no longer get my service!
CJ
Camille Jones
Jan 24, 2026
5.0
Headlights went out and the weather is below so it’s freezing out and the gentleman here still came outside to install my headlights after I purchased them. Service 10/10 quick, kind employees and great customer service!!!
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours for AutoZone Auto Parts in Pontiac, MI?
AutoZone Auto Parts in Pontiac, MI is open from 8:00 AM to 10:00 PM Monday through Saturday, and from 8:30 AM to 8:00 PM on Sundays.
Where is AutoZone Auto Parts located in Pontiac?
It is located at 1511 N Perry Rd, Pontiac, MI 48340, USA.
What types of auto parts and brands does AutoZone Auto Parts offer?
They offer a wide range of auto parts including brake pads, car batteries, and accessories. Brands include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Does AutoZone Auto Parts provide pickup and delivery services?
Yes, they offer in-store pickup as well as same-day delivery services.
Can I shop online and pick up my order at the AutoZone Pontiac location?
Yes, you can shop online and choose in-store pickup for your convenience at the Pontiac AutoZone store.
What is the best way to contact AutoZone Auto Parts in Pontiac for customer service?
You can reach customer service by calling (248) 340-9688 or emailing customer.service@autozone.com.
Are there any nearby places to eat around AutoZone Auto Parts on N Perry Rd?
Yes, nearby dining options include El Mexicano Mexican Grill and La Mexicana 3, both Mexican restaurants close to AutoZone.
What automotive services or stores are located near AutoZone Auto Parts?
Nearby automotive-related places include another AutoZone retail store and U Wash Perry, a car wash and auto detailing service.
Are there community services or centers near the AutoZone Pontiac location?
Yes, the David Ewalt Community Center and Hijos de Mi Padre offer community and social services close to the AutoZone store.
What other features or services does AutoZone Auto Parts offer at this location?
In addition to auto parts, the location offers tool rental services, curbside pickup, and is open for in-store shopping with no cash-only requirement.
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